RedGen Administrator Radisson Red Hotel V&A Waterfront at Radisson Hotel Group

RESPONSIBILITIES & ACTIVITIES

 PROVIDE PROMPT, CORRECT COMMUNICATIONS SUPPORT

• Communicates clearly and courteously
• Demonstrates fluency in the use of equipment
• Responds to customer questions regarding the hotel, in-house facilities, and local events
• Provides courteous, prompt, and accurate inter-hotel communications to staff and customers
• Takes and delivers accurate and complete messages
• Ensures that all booking files are created per day according to offers that have been shared to clients by the M&E Groups Team
• Ensures that all bookings are made in DinePlan and aligned with bookings in Emma for all events that occupy restaurant spaces (including conference and meeting lunches)
• Follows established hotel security and safety policies as required
• Identifies and forwards incoming faxes, customer mail, packages, and messages promptly
• Assists individual reservations team where possible to execute quotes and bookings for queries or 9 rooms or less
• Assists in group reservations team where possible to execute quotes for bookings of 10 rooms or more
• To ensure when quoting that the correct rate and availability of the hotel is given to the guest
• Prepares VIP in house list as requested
• Prepares lists and reports as requested
• Ensure all documentation is up to date and filed correctly
• Assists M&E and Groups team will ICQ documentation requirements
• Assists FIT reservationists with ICQ documentation requirements (no show reports)
• Assists FIT reservationists with working ahead and securing provisional reservations ahead of time with vouchers/payments and updated billing instrustions
• Ensure all equipment is in working order and stationery stocked
• Attends meetings and training required by the RED GEN LEAD
• Is aware and carries out RED service concepts
• Handles guest complaints efficiently and ensure RED GEN LEAD is informed
• Is fully aware of current hotel promotions and convey effectively
• Accepts flexible work schedule necessary for uninterrupted service to hotel guests
• Continuously seeks to endeavour professionalism in own job function
• Follows any reasonable instruction given from a Lead
• Stays current with activities in the hotel by reviewing the communication log book each shift; updates log book for next shift

KNOWLEDGE OF FRONT OFFICE TECHNOLOGY

• Is fully conversant with the hotel reservation system
• Is able to operate switchboard, telefax, key equipment, credit card machines and printers, hotel alarm systems, and other Front Office equipment

LAWS, REGULATIONS AND POLICIES

• Follows all applicable laws, especially in regards to food safety and sanitation, and alcohol regulations

SECURITY, HEALTH, AND SAFETY

• Maintains high confidentiality in regards to guest privacy
• Reports all potential and real hazards appropriately
• Fully understands the hotel’s fire, emergency, and bomb procedures
• Follows emergency procedures to provide for the security and safety of guests and employees
• Works in a safe manner that does not harm or injure self or others
• Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations
• Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct
• Responsible Business: show involvement and be interested in environmental and/or social issues by participating in Responsible Business hotel and departmental activities

Knows:

• Hotel facilities and nearby sights of interest and importance (i.e. hospitals,  stations, tourist   sights)
• Hotel and corporate marketing and promotional programs