REF15369 Regional Manager | Europcar Van Rental | Pomona at Motus Holdings Limited

Position overall objective

• To plan, manage and monitor the implementation of all regional branches related activities and processes in order to achieve revenue and profit targets, branch goals, customer satisfaction and retention objectives and operational excellence through compliance, customer service delivery and effective leadership.

Minimum Experience

• 3 years’ relevant experience, of which 3-5 years’ business operations management experience.

This entails the following skills

• Fleet management and utilization
• Staff management and development
• Ability to maintain high service standards and resolve escalations
• Cost management
• Ability to manage multiple branches
• Ability to meet revenue and profit targets
• Strong operational knowledge and understanding of systems
• Basic financial and analytical skills to assist with reporting, forecasting and budgeting
• Understanding of key operational ratios
• Willing to travel

Minimum Qualification

• Qualification in relevant field of study (Diploma or equivalent, NQF5).

Preferred Qualification

• BCom degree or equivalent business degree/diploma NQF6+.

Minimum Requirements

• Computer literate with an intermediate level of comfort with Excel and Outlook.
• A valid, unendorsed drivers’ license.

Job Outputs:

• Overseeing the day-to-day running and administration of regional branch network
• The profitability and efficiency of all businesses in the region.
• Promotion of organic and new business growth
• Regular formal meetings with Regional Sales Managers and Sales Staff pertaining to existing clients and new business
• Maintaining contact with clients in the regions in conjunction with sales
• Yield management through the understanding of pricing and ADR in the regions
• Achieving the required regional fleet utilization targets and budgets
• Regional data analysis and reporting as and when required
• Securing the regional targets of additional revenue and customers.
• Contribute to trading profit target through the control of costs.
• Fuel controls
• Management and development of staff which includes providing guidance and direction to team members; setting performance standards, measuring performance and providing regular feedback; training; employee relations; recruitment.
• Second level of staff hiring and management
• Manage and control outsourced staff.
• Managing staff discipline and disputes.
• Monitor overtime worked and ensure timely submission for payroll processing.
• Overseeing month end processes and invoicing.
• Communication and customer service delivery.
• Schedule and hold productive monthly staff meetings.
• Ensure that all company assets and resources are safeguarded at all times.
• Take precautions to minimize risks.
• Streamline processes without deviating from quality or procedures.
• Ensure Occupational Health & Safety standards are met and maintained.
• Oversee weekly audit on relevant vehicle accessories.
• Ensure that data capturing is up to date as per operating requirements.
• Investigate, resolve and communicate with customers regarding any service issues.
• Liaise with and assist debtor’s department to ensure a healthy debtor’s book
• Ensure regional operational compliance standards are met and maintained

Competencies:

• Interpersonal skills
• Computer Literate: Excel and Word skills- intermediate level of proficiency required.
• Occupational Health & Safety
• Diversity in the workplace
• Administration
• Planning, monitoring, evaluating and reporting skills
• Business acumen relevant to this level
• Business operations management
• Business financial management skills relevant to this level
• Customer service skills
• Conflict management
• Ability to work effectively under pressure
• Ability to work independently and demonstrate initiative
• Emotional intelligence
• Problem solving
• Relationship building
• Openness to change

Personal Attributes:

• Committed
• Professional
• Resilient
• A ‘driver’ in their personality style; competitive by nature and ambitious for results.
• Independent, a self-starter.
• Comfortable with a fast pace, unpredictability and frequent change.
• Proactive, able to demonstrate initiative.
• Able to remain committed to creating and maintaining high quality and standards.

Closing Date 06 March 2026