Regional Account Manager (George/Garden Route) at Datafin Recruitment

ENVIRONMENT:

• A technically minded Regional Account Manager with a go-getter attitude is wanted by a dynamic Property Specialist to join its George/Garden Route division.
• You will be expected to maintain and grow the company’s business in the Target Area by selling its products and services to both new and existing clients.
• Applicants will require Matric/Grade 12 with 3-5 years’ experience in a Sales/Marketing role, with a solid understanding of IT, computers, web applications and various software systems, strong negotiation skills & an extreme focus on excellent service delivery.

DUTIES:

Business Development: New Clients -

• Find / Source Community Leads.
• Offer the company’s Products and Services to the Communities, based on the pricing and usage terms and conditions.
• Negotiate and close the deal with Communities (enter into a Service Agreement).
• Oversee the implementation of the solution at the client, ensuring it complies with best practice.
• Provide the necessary training and support to the client to enable them to effectively use the system(s).
• Coordinate client activation activities where applicable.

Business Development: Existing Clients -

• Actively manage the relationship with the existing clients.
• Provide training and support services to clients on the company’s products.
• The introduction and potential upselling of new features, modules and/or solutions as and when it becomes available.
• The general promotion of usage of the system(s), which includes ensuring best practice system usage is applied as far as possible.

Administrative and General Functions -

• Report back to the company on a regular basis on sales progress and the status of active clients. This includes interfacing with the company client management tools & systems and attending company meetings and events.
• Coordinate and manage the interaction between the different solutions and system and service providers, ensuring clients get a coordinated/managed solution.
• Report back to the company any issues, concerns and/or unhappiness with clients for it to be addressed timeously, to where possible, avoid cancellations.
• Provide feedback to the company about product requests from clients, limitations experienced in current systems and competition and changes in their local marketplace.

REQUIREMENTS:

• Matric/Grade 12 with 3-5 years’ experience in a Sales and Marketing role.
• Good understanding of IT, computers, web applications and various software systems.
• Excellent (including professional and friendly) Customer Communication skills through all channels.
• Excellent Customer Relationship Management skills
• Extreme focus on excellent service delivery.
• Ability to negotiate win-win deals with clients.
• Strong sales skills - ability to source leads and close deals with clients.
• Ability to prioritise tasks and client requests.
• Ability to manage and oversee multiple tasks and resources to ensure excellent clients service at all time.
• Excellent English and Afrikaans written and verbal communication skills.
• Ability to travel (throughout the Western Cape Province).
• Own car and valid driver’s license.
• Own laptop and cellphone.
• Excellent problem-solving skills.