Regional Admin Manager- Pinetown at Shoprite Group of Companies

Purpose of the Job    

• We are looking for a dynamic and commercially minded Regional Admin Manager to drive operational excellence across our Medirite Plus stores. This role is key to ensuring strong financial performance, sound governance, and efficient store administration across the region.
• Based in Durban, KwaZulu-Natal, you will oversee Medirite Plus stores across Durban (KZN) and George (Western Cape), working closely with store leadership to ensure consistent, high-performing operations across both regions.
• As a trusted business partner, you will translate data into actionable insights, identify opportunities for improvement, and implement solutions that enhance efficiency, reduce risk, and optimise profitability. You will also play a critical role in building capability within store teams through coaching, training, and driving consistent standards.
• This opportunity is ideal for a hands-on leader who thrives in a fast-paced retail environment, is passionate about delivering results, and is committed to maintaining high standards. If you enjoy solving problems, influencing outcomes, and making a measurable impact across multiple stores, this role is for you.

Job Objectives    

Financial Performance Management

• Develop and manage store budgets across the region.
• Conduct profit and loss (P&L) analysis and implement corrective actions where required.
• Communicate financial performance insights to branch management and ensure execution of improvement plans.
• Provide regular P&L reporting to branches.
• Deliver feedback to management on overall business health, highlighting strong performance areas and addressing underperformance with actionable solutions.
• Monitor controllable expenses and take corrective action to address variances.

Audit Compliance and Governance

• Conduct regular branch audits across the region.

Ensure compliance with company policies, procedures, and regulatory requirements, including:

• Receiving processes
• Cash office controls
• Pricing accuracy
• Stock control
• Security procedures
• Ensure branch filing systems are maintained in line with company standards.
• Verify merchandising standards and pricing accuracy in stores.

Risk and Safety Management

• Investigate incidents, including potential fraud and operational risks.
• Manage and resolve IT-related incidents impacting store operations.
• Handle and follow up on insurance claims.
• Ensure compliance with all health and safety legislation and company requirements.

Stock Ledger and Inventory Control

• Plan and schedule stock takes across the region.
• Prepare for and oversee stock take processes.
• Review and validate stock reconciliation accuracy.
• Analyse stock take results and implement corrective actions where required.
• Provide training to stores on stock ledger processes and best practices.
• Monitor and analyse stock-related reports to identify trends and discrepancies.
• Investigate and resolve out-of-line stock situations.
• Ensure effective management and control of markdowns.

People Management and Development

• Provide on-the-job training, coaching, and continuous development support to store teams.
• Monitor training progress and ensure completion of required learning programmes (eLearning, coaching, supplier product knowledge).
• Collaborate with the Training Department to address identified development needs.
• Ensure adherence to company standards for employee presentation (uniforms, name badges, etc.).
• Drive and maintain company standards through structured action plans in collaboration with the branch manager.

Reporting and Operational Oversight

• Compile and present monthly and quarterly audit reports to management, including insights, action plans, timelines, and accountability.
• Generate and distribute daily store management reports.
• Engage with branch managers on a daily basis to address and resolve out-of-line performance areas.

Qualifications    

Education

• Grade 12 (essential)
• Business Admin Certificate/diploma (desirable)

Other

• Valid Drivers licence.

Experience    

Essential:

• 3–5 years’ experience in a managerial role within retail operations (FMCG / Health & Beauty / Pharmacy retail environment preferred).

Desirable:

• Experience in a multi-store or regional role.
• Experience within a health & beauty / pharmacy retail environment.
• Experience supporting new store openings or store turnarounds.

Knowledge and Skills    

Commercial & Financial

• Strong P&L management, budgeting, and cost control.
• Solid understanding of retail KPIs (sales, GP, shrinkage, stock turn).
• Ability to analyse data and drive actionable insights.

Operations & Stock Control

• Strong stock management, stock takes, and reconciliation experience.
• Understanding of merchandising, pricing, and store operations.
• Ability to drive consistency and operational excellence across stores.

Risk & Compliance

• Knowledge of retail audits, compliance, and internal controls.
• Experience in shrinkage, loss prevention, and risk management.
• Understanding of health & safety requirements.

Systems & Technical

• Proficient in SAP, POS systems, and reporting tools.
• Strong Excel and reporting capability.

Leadership & Execution

• Proven people management and coaching skills.
• Strong communication and stakeholder engagement.
• Problem-solving mindset with the ability to execute and deliver results in a fast-paced environment.

Closing Date    

• 2026/04/08