Regional Credit Manager - Bloemfontein at The Coca-Cola Company

Job Description    

The primary purpose of the Regional Credit Manager is to:

• Drive the delivery of CCBA’s required working capital targets through the development and implementation of the Credit business plan for the region being supported.
• Support the Customer Interaction Centre (CIC) Credit Manager in implementing credit processes appropriate to CCBA's Route to Market Strategy and in support of our competitive market position.
• Support the Centre of Scale (CoS) Operations Manager and Credit Manager with the timely collection of customer payments through regular and focused external customer engagements.
• Promote increased profitability through the management of customer credit risk profiles in accordance with CCBA's Credit Policy and Procedures.

Key Duties & Responsibilities    

• Develop and implement the credit business plan for the region supported.
• Monitoring of the relevant Regional debtors book status and support the identification of gaps and define corrective actions for CIC, Genpact and CCBA’s operational teams in the region.
• Manage the positive & negative impacts of credit dealing on volume, operational effectiveness and competitor activity, to provide proactive decision-making support to regional stakeholders within CCBA’s.
• Manage and control credit limits whilst minimising exposure to bad debt.
• Evaluate new market credit requirement and propose methods of risk assessment in maintaining credit risk at acceptable levels.
• Recommend enhancements to credit policy and liaise with appropriate sources to identify credit best practice within similar industries / companies.
• High and regular engagement with key regional customers to ensure a high customer service ethic and minimal business interruption.
• Responsible for educating both internal and external regional customers on credit policies and procedures, in the use of their products and services to reduce propensity to call the CIC, and to direct customers to self-service where appropriate.
• Support the development of a continuous improvement mind set within CCBA’s credit, continuously driving to improve processes and reduce costs.
• Support the implementation and maintenance of a strong system of governance and control within the CCBA’s credit.
• Responsible for design and implementation of certain strategic credit projects and initiatives.
• Quarterly review of bad debt provision and write off for all regional customer accounts.
• Support the implementation and education of efficient and cost effective processes that facilitate the delivery of customer service excellence for regional customer groups.
• Collaborate with internal and external stakeholders for timely query resolution for Regional customers.

Skills, Experience & Education    
Qualifications:

• Bachelor of Commerce or relevant Finance qualification

Experience:

• 3 – 4  years credit experience at a supervisory / management level
• Superior knowledge of the National Credit Act, with an ability to adapt to relevant legislation (Credit or Industry Regulatory Acts.)
• Superior knowledge of the customer credit risk environment, business / financial acumen and decision making tools