Regional CTIO (WECA) at MTN

Mission/ Core purpose of the Job

The Regional CTIO (WECA) is responsible for driving and overseeing regional technology performance and ensuring the achievement of regional technology efficiencies and revenue targets in alignment with regional strategy, business models and practices. The responsibility includes implementation of strategic technical and network initiatives and projects to ensure synergy between core and new revenue business streams.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

The Regional CTIO (WECA) is responsible for the successful delivery of the following Key Performance Areas:

• Oversee the development of the regional strategy and overall direction in line with MTN Group’s business goals and objectives.
• Demonstrate ownership of and communicate the regional technical strategic direction and objectives to stakeholders.
• Lead the development of the regional technical delivery roadmap in alignment with regional business objectives.
• Enable and ensure the OpCo’s deliver against the technical delivery roadmap and achieve regional revenue targets with the required technical and network resources.
• Ensure technical budget and KPI achievement through proper strategies, action plans and timely execution.
• Focus and drive the agility of technological platform deployments in the OpCo’s;
• Ensure the Network capabilities in the OpCo is aligned to the commercial requirements; and
• Develop strategy for coverage enhancement, capacity and network performance optimisation for the region, to ensure efficient utilisation of deployed capacity.
• Ensure the adoption of the regional technology strategy across the regional OpCo’s by providing guidance, structure, frameworks, models, plans and roadmaps and oversee the complete regional operation in accordance with the direction established in the strategic plans;
• Collaborate with Group functions to ensure the successful roll out of strategic initiatives;
• Coordinate the development of standard policies and procedures that promote and ensure the confidentiality, integrity, availability and security of MTN’s network operations across the region;
• Oversee all regulatory and compliance matters ensuring all statutory and legal requirements are met (e.g. ensure ICT platforms and services are operated according legal requirements, ensure IT asset protection and the integrity, security and privacy of information);
• Define the standards and set targets for technical performance across various activities and identify the parameters for measurement of performance for optimal service delivery
• Identify technical performance issues and lead transformation teams to resolve these, making use of opportunities identified through emerging technologies and technology trends ;
• Organise and manage network turn-key solutions , CPG and demand management;
• Monitor managed services implementations for the region;
• Drive SLA compliance management;
• Ensure resources and systems are in place for optimising the network to meet quality and performance targets;
• Ensure the network consistently delivers on customer expectations in the regions (network quality, coverage and capacity);
• Coordinate CAPEX planning and manage execution and compliance.
• Ensure effective processes are in place for continuous improvement;
• Support the Regional Vice President in communicating the activities and achievements of the region to all relevant stakeholders; and
• Drive stewardship and regional governance representation.
• Develop and manage divisional budgets in line with business objectives.
• Develop and manage project initiative budgets in line with business objectives; and
• Ensure technical budget achievement through proper strategies, action plans and timely execution (i.e. co-ordinate CAPEX planning and manage execution and compliance); and
• Ensure that the “cost of operations” is reduced, in line with a least cost operating strategy both technical/ business perspective.
• Reports to Regional Vice President relating to progress made in the OpCo’s in accordance with the technical / network measurement metrics defined as well as the strategic technical / network projects and initiatives;
• Highlight to management significant deviations from defined performance metrics.
• Take accountability for the morale, performance, and development of the Technology department’s human capital;

Role Dependencies

• Active support from the Group CTIO
• Deep understanding of the MTN business strategy and WECA Regions
• Understanding of the Opco technology, business, and regulatory context

Job Requirements (Education, Experience and Competencies)

Education:

• Minimum of 4 year Information Technology/Network qualification or related with Honours
• MBA or Masters advantageous
• English, French and Arabic (as advantage)
• Relevant certification/accreditation/membership with professional body as required for role

Experience:

• Minimum 10-12 years Technology Management Experience
• Minimum 10 – 12 years in Telecommunications industry
• Minimum 8 – 10 years Network Turn – Key Solutions , CPG and Demand Management
• Senior management track record of 5 years
• Project Management Experience
• Experience and strong understanding of the commercial businesses
• Experience in continuous improvement through the implementation of best practices
• Understanding emerging markets advantageous
• Worked across diverse cultures and geographies
• Proven track record of commercials and business operations management in global/multinational company

Competencies:

• Business Acumen, Problem Solving, Information processing, Influencing others
• Data interpretation, Judgement, Continuous improvement, Reporting
• Get it done, Communication, Innovative, Agile, Accountable