Purpose of the Position
To oversee the overarching customer experience, customer care strategy in certain countries with a goal of innovating and enhancing customer journeys and services over time to meet the changing needs of the business and customers.
Will play a critical role managing the overall customer journey, customer experience, service design, management of quality control to ensure analysis, resolution of customer complaints, and root cause analysis in differing markets across the MAH Regional businesses.
Key Performance Objectives
Performance Management and Expectations
Drive, Manage and Support all selected initiatives
Quality Management Framework
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