The City of Ekurhuleni Metropolitan Municipality is a metropolitan municipality that forms the local government of the East Rand region of Gauteng, a large suburban region east of Johannesburg. Ekurhuleni means "place of peace" in XiTsonga.
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Accounting Degree or relevant equivalent NQF Level 7 qualification
Accountancy III (Local Government)
10 years' experience in Local Government
Computer literacy
Specialist capabilities in customer service orientation and management
A valid driver's license
Core Responsibilities:
Strategically manage and monitor customer services across various customer care centres to ensure that these services are consistently applied to the highest standards possible and are in line with the communication and branding management strategy for CoE
Provide strategic capability and leadership into the divisional objectives to ensure that resources required to support the strategic objectives are met
Ensure the implementation of operational processes to regulate specific work processes to ensure that the operational processes are delivered at the correct time, at the right price, location, quantity and quality
Ensure adequate implementation and maintenance of governance and risk management to ensure governance compliance and reduction/elimination of risk in management of revenue
Ensure monitoring and controlling of effective financial processes to ensure effective financial control
Ensure proper customer service orientation to satisfaction of role players to provide customer service satisfaction
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