Regional Manager Home Loans at Absa Group Limited (Absa)

Job Summary

• To develop the functional operating models and frameworks in a broadly defined Business functional strategy; positioning and enabling horizontal alignment, implementation and adoption.

Job Description

Role Purpose.

• To provide leadership to the Regional Sales & Channel teams to deliver on the AHL growth objectives. To position AHL as the market leader with key business partners within the regional context. Apply good corporate governance and ethical business practices. Accountable for facilitating the integration of Home Loans within the Regional RBB context to achieve the desired profitable market share growth. Acts as the most senior face of Absa Home Loans in the Region.

Accountability: Region Strategy, Business Plan and Execution

• Use the overall HL strategy as a base to develop a regional home loans strategy and business plan
• Accountable for the execution of the Home Loans strategy in the Region
• Collaborate with RBB at regional level to ensure alignment to achieve the desired market share growth
• Ensure key measurements are put in place to monitor the execution of the regional plan and ensure
• alignment to PDs at all levels of work.

Accountability: Drive Business Performance & Exceptional Customer Service

• Drive profitable business growth in the Region in line with the HL growth aspirations
• Lead regional sales target setting and contracting across all channels and segments in line with market
• potential
• Active sales management to optimize performance, risk and cost
• Direct the execution of the regional plan by mobilization of regional teams by ensuring adequate level of capacity and capability
• Build and maintain mutually beneficial relationships with key property market stakeholders i.e. Mortgage Originators, Estate Agency Groups, Developers and other key lead generators (e.g. Attorneys).
• Actively monitor regional performance against the market growth and scorecard, identify root causes of non-performance and develop and implement remedial plans with relevant stakeholders across the value chain.
• Understand patterns and trends in the regional property market and competitor landscape to identify opportunities and risks. Influence the internal value chain in terms of credit, pricing, operations,
• customer and channel value propositions and operations
• Establish regional forums to drive sales performance with key internal and external stakeholders
• Influence and manage the business pipeline to accelerate the booking of quality assets. This implies influencing across the value chain and engaging with operations, valuations, attorney management and other relevant parties.
• Identify proactive retention initiatives to curb the outflow of assets from the regional Balance Sheet.
• Accountable for driving and monitoring home loans customer experience standards at regional level, remediating service failures and identifying root causes of service breakdown.
• Collaborate across the value chain to develop corrective actions to proactively remediate customer
• service issues to uphold a high-level of customer experience.
• Establish a customer service excellence culture across all levels of work within the region.

Accountability: Stakeholder Positioning & Stakeholder Management

• Develop the regional stakeholder positioning strategy and plan to position AHL as a market leader by becoming the “face of Absa Home Loans‟ in the region.
• Embody, represent and build the Absa Home Loans brand equity within the regional context.
• Create a network of alliances and business partners to drive profitable business growth
• Secure effective platforms to showcase the AHL value proposition and support the broader team with thought leadership through business partner networking.
• Influence and collaborate with the RBB Regional Leadership team to leverage growth opportunities for AHL. Represent AHL at the Regional Leadership Forums by ensuring that the growth objectives are well understood, aggressively driven and supported
• Effective execution of the Regional Source Strategy by engaging the identified business partners,
• negotiating & contracting terms of business and managing the extraction of value.
• Conduct regular engagement sessions with key market and industry stakeholders to ensure that regional AHL team remains informed on key market developments and the impact thereof on the business.
• Drive the “Back to the Floor” philosophy by ensuring consistent and frequent visibility on the ‘floor’ of all business partners
• Gather insights on potential interventions required to improve AHL positioning, target achievement and business efficiencies.

Accountability: People and Culture

• Lead and drive the colleague agenda for AHL in the Region
• Build and sustain a culture that aligns to RBB’s aspirational colleagues experience to deliver the target customer experience and financial performance
• Accountable for cascading the AHL strategy to regional colleagues and providing line of sight to tactical initiatives
• Accountable for strategic workforce planning, balancing short and long-terms strategic sourcing
• requirements to ensure that AHL is appropriately resourced to meet demand, compliance and customer and partner experience requirements.
• Embed a sustainable Performance Management & Development culture
• Establish and maintain a succession plan for key roles within the Region

Education and experience required

• B-degree in Commerce or an NQF level 7 equivalent
• 10 years of relevant banking experience of which 5 years should be in a regional / sales management role
• Highly numerate and literate (Knowledge and skills: (Maximum of 6)
• Knowledge of / in dealing with Retail Banking (advanced)
• Proven track record in sales management – preferable credit risk management products (expert)
• Stakeholder Management Skills (advanced)

Leadership Competencies: (Maximum of 8 competencies)

• Problem Solving
• The ability to analyze and quickly grasp the implications of a situations relating the data from multiple sources, critically evaluating an integrating information / facts, and diagnosing a problem.
• Business Acumen
• The ability to understand financial, market and economic concepts / drivers to identify, create and/or exploit opportunities.
• Collaboration and Influencing
• The ability to build an extensive collaborative network amongst different stakeholders within Absa and external to the organization (at the most senior levels within the region) that supports the achievement of business goals.
• Results Orientation
• The ability to ambitious, informed goals, maintain a bias for action, drive delivery and take accountability for the outcome.
• Customer Focus
• Extensive understanding of best practices for a customer-focused culture and the management of customer experiences.
• Innovation Leadership
• Demonstrates ingenuity and curiosity to do things better and fosters an environment of innovative thinking and action.
• Dynamic Planning
• The ability to continuously evaluate the localized market and redirect the business to remain competitive an relevant.

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)