Regional Manager at Timberland

Description

Operational Oversight

• Ensure all stores within the region adhere to company operational standards.
• Conduct regular store visits to audit compliance, visual merchandising, and customer service quality.
• Monitor stock levels, shrinkage, and product availability across stores.

Sales & Performance Management

• Set and monitor regional sales targets and KPIs.
• Analyze sales reports and identify opportunities for growth.
• Implement strategies to maximize profitability and minimize costs.

People Management

• Recruit, train, and manage Store Managers and support their teams.
• Conduct performance reviews and develop improvement plans.
• Foster a high-performance, customer-focused culture.
• Ensure proper succession planning and staff development.

Customer Service

• Ensure exceptional customer experience is delivered consistently across all stores.
• Handle escalated customer complaints or issues where necessary.

Marketing & Promotions

• Support the execution of national marketing campaigns at store level.
• Monitor and assess the effectiveness of local promotions and campaigns.

Reporting

• Submit weekly and monthly operational, sales, and HR reports to head office.
• Provide feedback and insights to help shape business strategy.

Requirements

QUALIFICATIONS/ EXPERIENCE

• 5+ years experience in retail, with at least 2 years in a multi-store or regional management role.
• Proven track record of achieving sales targets and leading large teams.
• Diploma or Degree in Retail Management, Business Administration, or related field.
• Additional certifications in leadership or customer experience are a plus.
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Analytical and strategic thinking
• Problem-solving and decision-making ability
• Strong customer orientation
• Ability to travel frequently between stores