Job Openings at Timberland

Description

Operational Oversight

• Ensure all stores within the region adhere to company operational standards.
• Conduct regular store visits to audit compliance, visual merchandising, and customer service quality.
• Monitor stock levels, shrinkage, and product availability across stores.

Sales & Performance Management

• Set and monitor regional sales targets and KPIs.
• Analyze sales reports and identify opportunities for growth.
• Implement strategies to maximize profitability and minimize costs.

People Management

• Recruit, train, and manage Store Managers and support their teams.
• Conduct performance reviews and develop improvement plans.
• Foster a high-performance, customer-focused culture.
• Ensure proper succession planning and staff development.

Customer Service

• Ensure exceptional customer experience is delivered consistently across all stores.
• Handle escalated customer complaints or issues where necessary.

Marketing & Promotions

• Support the execution of national marketing campaigns at store level.
• Monitor and assess the effectiveness of local promotions and campaigns.

Reporting

• Submit weekly and monthly operational, sales, and HR reports to head office.
• Provide feedback and insights to help shape business strategy.

Requirements

QUALIFICATIONS/ EXPERIENCE

• 5+ years experience in retail, with at least 2 years in a multi-store or regional management role.
• Proven track record of achieving sales targets and leading large teams.
• Diploma or Degree in Retail Management, Business Administration, or related field.
• Additional certifications in leadership or customer experience are a plus.
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Analytical and strategic thinking
• Problem-solving and decision-making ability
• Strong customer orientation
• Ability to travel frequently between stores

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NATURE AND SCOPE OF DUTIES

• The Store Manager leads the staff in meeting sales goals, customer service targets and operating objectives through execution, coaching and accountability.
• Create and lead a high performance team that drives sales. Provide strong leadership to the team to execute sales generation, operational and human resources functions in the store to ensure customer satisfaction, maximum productivity and profitability, and compliance with company procedures.
• Manage the store and its employees to ensure all store sales goals are met or exceeded.
• Identify ways to drive sales generation and ensure action is taken to achieve goals.
• Support, model, and enhance the seamless customer service focus by creating an environment that is friendly, helpful, knowledgeable and quick for customers and co-workers.
• Ensure store presentation standards are achieved and maintained.
• Communicate merchandise sell-through and market trend information to HQ.
• Handle store level human resources, operational and loss prevention issues with HQ.
• Ensure proper scheduling of staff.
• Open/ and or close the store in an effective manner.
• Regular attendance and full time commitment are essential functions of the job.
• Perform additional managerial duties as necessary.

Requirements

QUALIFICATIONS/ EXPERIENCE

• The applicant must have 3+ years’ experience in a retail environment management role.
• Excellent customer service skills.
• A commitment to service excellence and customer satisfaction.
• Good interpersonal, communication and numeracy skills required in leading and managing the retail location and team.
• Must have the ability to respond and adapt quickly to changing business needs and requirements. Must be detailed orientated with the ability to translate direction to lower level execution.
• Computer literate.
• Knowledge of retail computer systems.
• English excellent, bilingual is a big plus.