Regional Operations Director at G4S

Main Purpose of Position

• The Operations Director manages the provision of quality contractual and ad-hoc cash solution services to customers within the business unit, in compliance with legislation, company policies, processes and procedures, to ensure the achievement of budgeted financial targets and satisfied customers.

Main Responsibilties

• Effective management of the financial performance

Revenue Growth:

• Organic Growth achieved against budget

Gross Margin Improvement:

• Direct Labour control / % improvement
• Direct Other cost reduction / % improvement

Pbita improvement / budget achievement:

• Escalations achieved against budget

CT Register:

• Maintain a up to date contract register of your business
• Confirm monthly invoicing against the contract register

Overhead cost control:

• Overhead % compared with budget
• Overhead cost reduction
• Number of claims / claim value reduction

Manage cash flow:

• DSO management
• Debt increase beyond 60 days
• Bad debt movement into 180 days
• Capex spent vs. Budget
• Effective management of staff within the function and the regional teams

Effective Organisation

• Regional and Branch organizational structure fully staffed,
• Staff turnover analysis, proper allocation of staff to positions and structure.
• Set and agree objectives and performance standards with management team and ensure cascading through the organization as appropriate
• Monitor performance and provide feedback

Staff Development:

• Succession Planning in place, updated and practiced
• Determine training needs for direct reports (in line with training and HR policy). Arrange for attendance of subordinates at scheduled training interventions and coach staff as needed.
• In conjunction with the National Operations Training Manager, ensure operations training is sufficient and effective

Leadership

• Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by G4S’s code of conduct and disciplinary code.
• Ensure that all disciplinary actions are conducted in compliance with Company policies and procedures.
• Hold management team meetings and communicate to all regional operations director and their staff through those briefings

Engagement

• Ensure maximum participation in Employee survey and action planning
• Foster healthy Industrial Relations with relevant unions with regular contact and consultations
• Effective management of operations

Customer Focus:

• Retention and customer satisfaction ratings improved
• Proportion / % of contracts lost reduced
• Undertake regular and consistent customer visit and assess performance
• Monitor customer service levels

Quality of Service:

• Quality Audit rating, correction plan in place and implemented
• Streamlining of business processes to minimize waste and duplication and enhanced efficiencies

Shared Best Practice:

• Specific examples of implementation of BP from other regions

Goal setting

• Identify key industry trends and market trends
• Identify long term priorities and ensure resourcing is adequate to achieve objectives
• Effective management of business development function

Progress / success regardinf new business achieved vs. Budget

• Large bid participation
• Identification of new customers and business opportunities

Health and Safety

• Participate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year.
• Participate in safety forums created by company for example safety meetings and safety talks
• Report all safety incidents to the relevant people
• Discuss all safety incidents on all levels
• Follow-up on any activities assigned through safety meeting /committee /representative /management
• Attend safety education and refresher programmes
• Comply with safety policies and procedures at workplace
• Distribute safety information as and when required
• Wear protective clothing all the time

Ideal Candidate

Qualifications & Experience

• Tertiary qualification in line with a BCom (or equivalent) qualification an advantage
• PSIRA Grade A (Registered Security Service Provider)
• Minimum 5-10 years experience in general management
• Experience of multi-site management

Skills & Attributes

• Proficient in Computer Literacy (MS Office / ChromeOS)
• Leading People
• Managing Professionally
• Managing Conflict
• Excellent Communication (Written and Verbal)
• Negotiation
• Delivery Strategy
• Customer Thinking
• Collaborating and Co-operating
• Relationship Building
• Innovation
• Awareness of Market Environment