Latest Jobs at G4S

Job Overview:

• We are seeking a skilled and proactive individual to join our team as an Assembly Technician.The successful candidate will be responsible for carefully putting together components and parts of ABM Machines  by following detailed instructions, blueprints, and schematics, using hand tools and machinery to create a complete assembly, while also conducting quality checks to ensure the final product meets specifications and functions properly.

Key Responsibilities:

Manufacturing functions:

• Checking bill of material picking slip.
• Assembly must be performed in a certain series of steps.
• Assembling automated banking machines (ABM’s) to 100% accuracy.
• Testing (ABM’s) to 100% completion.
• Fault finding and taking corrective measures.
• Perform any ad hoc duty that might be assigned to  you by management from time to time.
• Regularly refer to and update oneself with standard operation procedure governing the workplace.
• Gathering necessary parts and components according to the bill of materials.
• Precisely positioning and aligning parts using hand tools and power tools.
• Fastening components together using appropriate methods like screws, bolts, or adhesives.
• Work requires attention to detail to ensure uniformity and quality in the finished product.
• Assembler uses power tools or hand tools to perform his job.
• Workstation must always be cleaned and tools correctly stored according to the checklist.
• Always wear Personal Protective Equipment (PPE) in the workplace.

Health and Safety:

• Attend safety education and refresher programs.
• Comply with safety policies and procedures at workplace.

Ideal Candidate:

Qualification & Technical Experience Required

• Grade 12. 
• 1- 2 years’ proven experience as an assembly technician or similar role.
• Proficiency with hand tools and power tools.
• Good electrical understanding is a requirement / Mechanical aptitude.

Skills and Attributes

• Knowledge of G4S Deposita standard operating procedures.
• Computer literate - ability to work on Excel, MS Outlook, Word.
• Communication (written and verbal).
• Sharing and cooperating.
• Problem Solving.
• Technical skill Need some electrical skill set.
• Needs to be skilled with hand tools.
• Work under pressure.
• Dealing with changing circumstances.
• Attention to detail.

go to method of application »

Job Overview:

• We are seeking a skilled and proactive individual to join our team as a Field Technician. The successful candidate will be responsible for the installation, maintenance, and repair of Automated Banking Machines (ABMs) and docking stations.The ideal candidate will be a self-motivated professional with a strong track record of adhering to company policies, implementing best practices, and demonstrating sound judgement in achieving organisational goals. A clear understanding of the critical role that technical support plays in business performance is essential. The role demands a results-oriented individual who aligns with the values of the company.

Key Responsibilities:

Installation and Maintenance Management

• Conduct installations and de-installations of ABMs.
• Provide on-site training to clients on newly installed ABMs.
• Install and maintain docking stations.
• Apply necessary upgrades and modifications of ABMs.

Operational Efficiency

• Ensure timely response to client service requests.
• Maintain high standards of workmanship.
• Complete service-level agreements (SLAs) as per contractual obligations.
• Properly maintain and manage company-issued equipment.
• Retrieve faulty canisters from cash centre for service and repair.
• Perform scheduled maintenance in accordance with SLA requirements (98% compliance per vendor).
• Accurately log all service activities using the call-logging system (Journey) for tracking, billing, and performance metrics.

Client Satisfaction and Retention

• Ensure ongoing customer satisfaction through effective training and support on all devices.

Customer Service Delivery

• Provide on-site technical fixes as required.
• Respond to technical call-outs within SLA timeframes.
• Be available to work extended hours as operational demands require.

Health and Safety Compliance

• Actively contribute to the development, implementation, and review of branch, regional, or national safety plans.
• Participate in company safety initiatives including meetings and toolbox talks.
• Report and follow up on all safety incidents promptly.
• Adhere to workplace safety policies and procedures.
• Attend mandatory safety training and refresher sessions.
• Ensure appropriate use of personal protective equipment (PPE) at all times.

Ideal Candidate:

Qualification & Technical Experience Required

• Grade 12 / NQF Level 4.
• A valid drivers license.
• Electrical skills.
• Technical skills.

Skills and Attributes

• Delivering great customer service.
• Sharing and cooperating.
• Dealing with challenging circumstances.
• Understanding the organizational environment.
• Attention to detail.
• Work under pressure.

go to method of application »

• The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which the Business Development Manager plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.

Main Responsibilities

Effective management of sales and marketing in the region in compliance with G4S business strategy

• Development of sales strategy specific to the region, through analysis of the region’s business profile, products and services available / required, existing customer base, resources and competitors.
• Identification of potential new business opportunities through consultation and cooperation with operational management, planned prospecting, leads, cold calling, tender notices.
• Arrange and conduct meetings with new and existing business prospects, in conjunction with operational management where appropriate, to market G4S integrated security solutions.
• Conduct / arrange site surveys to identify risks and develop appropriate solution to meet customer needs.
• Prepare and submit sales proposals / tenders to prospective customers. Where necessary, prepare and conduct sales presentation.
• Obtain approval from the Regional Financial Manager that the proposal complies with the PAP Model
• In consultation with the ROD and Financial Manager, ensure that annual contract escalations of existing customers are finalised.

Effective performance of Sales and Marketing administrative functions

• Finalise contract documentation (Service Agreement, Letter of Intent) as per standard terms and conditions, with any variation approved by National Office.
• Preparation and submission of Contract Schedule to appropriate departments for processing.
• Ensure that a customer file is maintained, containing a signed copy of the contract, contract schedule, as well as any other relevant documentation.
• Ensure that Head Office is provided with copies of all signed contracts.
• Ensure that the contract status report is updated on a monthly basis.
• Ensure that the ERP system is constantly updated with all required information on new and existing customers.
• Where required by the Regional Operations Director, coordinate Public Relations activities, Company sponsored events, and the control and distribution of corporate gifts.

Effective reporting on regional Sales and Marketing activities

• Preparation and submission of monthly report to ROD and National Sales and Marketing Director.
• Provide Financial Manager with accurate information on new and lost business as required.
• Advise regional operational management of sales activities, competitors and customer needs.

Health and Safety

• Participate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year.
• Participate in safety forums created by company for example safety meetings and safety talks
• Report all safety incidents to the relevant people
• Discuss all safety incidents on all levels
• Follow-up on any activities assigned through safety meeting/committee/representative/management
• Attend safety education and refresher programmes
• Comply with safety policies and procedures at workplace
• Distribute safety information as and when required
• Wear protective clothing all the time

Qualification

• Grade 12
• Relevant tertiary qualification (preferred Sales & Marketing)
• Sales Force (CRM) Advantageous
• Own reliable vehicle and valid drivers license

Experience

• Relevant experience within the corporate sales environment ideally within the Integrated Security Systems
• Minimum 5 years’ experience in a professional sales environment with a proven track record of closing deals and achieving targets.
• Experienced in dealing with senior executives and C-Suite
• Marketing of products related to man-guarding solutions

Skills and Attributes

• Delivering strategy
• Collaborating and Cooperating
• Relationship Building
• Awareness of Market Environment
• Negotiation
• Communication (Written and Verbal)
• Persuasiveness/Sales Ability
• Customer Thinking
• Computer literacy (Microsoft Office/Chrome OS)

go to method of application »

• This role is responsible for handling client inquiries, logging job cards, ensuring adherence to service level agreements (SLAs), monitoring systems, and compiling client reports. Reporting directly to the Call Centre Team Leader, you will also be responsible for ensuring compliance with company policies, applying industry best practices, and exercising sound judgment to consistently deliver high-quality customer service.
• We welcome applications from all suitably qualified candidates, but SA citizens will have a distinct advantage.
• Please note this role requires working shifts and weekends as well

Main Responsibilities

Effective incident management

• Ensure that all telephone calls are dealt with professionally, efficiently and in accordance with laid down procedures.
• First Call Resolution
• Administrative tasks including database management.
• Ensure that accurate records are kept and all calls are logged and data stored to enable reports to be generated for analysis by the Management Team.
• Deal with all incidents & emergencies according to laid down escalation procedures.

Monitoring

• Application Knowledge for Support
• All Vendors Service Level Management Adherence
• Device connectivity

SLA Management

• The logging of all requests via telephone and email accurately into the Journey System.
• Manage end to end all calls logged and provide updates to keep customers informed.
• Use the required dashboards or views to track and escalate issues seamlessly.
• Escalation and management of calls to agreed SLA’s
• Avoid requests from breaching targets to meet client’s expectations

Health and Safety

• Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year
• Participate in safety forums created by the company for example safety meetings and safety talks
• Report all safety incidents to the relevant people
• Discuss all safety incidents
• Follow-up on any activities assigned through safety meeting/committee/representative/management
• Attend safety education and refresher programs
• Comply with safety policies and procedures at the workplace
• Distribute safety information as and when required

Qualification and Experience

• Grade 12 / Matric Equivalent
• A relevant tertiary qualification, such as a diploma or degree in Customer Service, Communications, Banking or a related discipline
• A minimum of 1–2 years’ experience in a customer service or similar role
• Excellent telephone etiquette and interpersonal skills

Skills and Attributes

• Proficient Computer Literacy (Google Workspace / Microsoft Office)
• Strong verbal and written communication abilities
• Proven conflict resolution skills and emotional intelligence
• Solid business numeracy and a keen eye for detail
• Delivering great customer service

go to method of application »

Main Purpose of Position

• The Operations Director manages the provision of quality contractual and ad-hoc cash solution services to customers within the business unit, in compliance with legislation, company policies, processes and procedures, to ensure the achievement of budgeted financial targets and satisfied customers.

Main Responsibilties

• Effective management of the financial performance

Revenue Growth:

• Organic Growth achieved against budget

Gross Margin Improvement:

• Direct Labour control / % improvement
• Direct Other cost reduction / % improvement

Pbita improvement / budget achievement:

• Escalations achieved against budget

CT Register:

• Maintain a up to date contract register of your business
• Confirm monthly invoicing against the contract register

Overhead cost control:

• Overhead % compared with budget
• Overhead cost reduction
• Number of claims / claim value reduction

Manage cash flow:

• DSO management
• Debt increase beyond 60 days
• Bad debt movement into 180 days
• Capex spent vs. Budget
• Effective management of staff within the function and the regional teams

Effective Organisation

• Regional and Branch organizational structure fully staffed,
• Staff turnover analysis, proper allocation of staff to positions and structure.
• Set and agree objectives and performance standards with management team and ensure cascading through the organization as appropriate
• Monitor performance and provide feedback

Staff Development:

• Succession Planning in place, updated and practiced
• Determine training needs for direct reports (in line with training and HR policy). Arrange for attendance of subordinates at scheduled training interventions and coach staff as needed.
• In conjunction with the National Operations Training Manager, ensure operations training is sufficient and effective

Leadership

• Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by G4S’s code of conduct and disciplinary code.
• Ensure that all disciplinary actions are conducted in compliance with Company policies and procedures.
• Hold management team meetings and communicate to all regional operations director and their staff through those briefings

Engagement

• Ensure maximum participation in Employee survey and action planning
• Foster healthy Industrial Relations with relevant unions with regular contact and consultations
• Effective management of operations

Customer Focus:

• Retention and customer satisfaction ratings improved
• Proportion / % of contracts lost reduced
• Undertake regular and consistent customer visit and assess performance
• Monitor customer service levels

Quality of Service:

• Quality Audit rating, correction plan in place and implemented
• Streamlining of business processes to minimize waste and duplication and enhanced efficiencies

Shared Best Practice:

• Specific examples of implementation of BP from other regions

Goal setting

• Identify key industry trends and market trends
• Identify long term priorities and ensure resourcing is adequate to achieve objectives
• Effective management of business development function

Progress / success regardinf new business achieved vs. Budget

• Large bid participation
• Identification of new customers and business opportunities

Health and Safety

• Participate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year.
• Participate in safety forums created by company for example safety meetings and safety talks
• Report all safety incidents to the relevant people
• Discuss all safety incidents on all levels
• Follow-up on any activities assigned through safety meeting /committee /representative /management
• Attend safety education and refresher programmes
• Comply with safety policies and procedures at workplace
• Distribute safety information as and when required
• Wear protective clothing all the time

Ideal Candidate

Qualifications & Experience

• Tertiary qualification in line with a BCom (or equivalent) qualification an advantage
• PSIRA Grade A (Registered Security Service Provider)
• Minimum 5-10 years experience in general management
• Experience of multi-site management

Skills & Attributes

• Proficient in Computer Literacy (MS Office / ChromeOS)
• Leading People
• Managing Professionally
• Managing Conflict
• Excellent Communication (Written and Verbal)
• Negotiation
• Delivery Strategy
• Customer Thinking
• Collaborating and Co-operating
• Relationship Building
• Innovation
• Awareness of Market Environment