Regional Technical Advisor - C&F at AFGRI Equipment

Description

To provide support and technical advice where specialized knowledge is required to resolve problems, and enhance the skills levels of customers and support staff

Requirements

REQUIRED MINIMUM EDUCATION/TRAINING    

• Grade 12
• Qualified Technician (Diesel Mechanic or Earth Moving Equipment Mechanic)

REQUIRED MINIMUM WORK EXPERIENCE            

• 5 years technical experience after obtaining a Trade Certificate, including management exposure
• Experience working with construction and forestry equipment is essential

KEY PERFORMANCE AREAS         

• Provide technical support to technicians and mechanisation employees to ensure the highest levels of quality workmanship of servicing and maintenance of construction and forestry equipment
• Provide JDLink assistance including installations and customer training
• Provide training to Construction and Forestry staff, aftermarket staff and selected customers
• Engage with John Deere technical support to resolve technical issues
• Work in close collaboration with Construction and Forestry management in determining suitable product options and specifications
• Assist with recommended spare parts stocking
• Report on activities as required by management
• Build and maintain sound relationships with internal and external clients, identify customer needs and ensure that customer queries and complaints are resolved within the prescribed turnaround time

TECHNICAL KNOWLEDGE/ COMPETENCIES          

• Valid driver’s licence
• Good knowledge of construction and forestry product range
• Computer literacy (MS Office and job-related programs)
• Good verbal and communication skills
• Coaching and training skills

BEHAVIOURAL COMPETENCIES 

• Willingness to travel and work irregular hours
• Problem analysis
• Business acumen
• Customer orientation
• Self-starter
• Accountability
• Accuracy and Attention to detail
• Self-development

Closing date: 30 November 2022

Please note that correspondence will be limited to shortlisted candidates only. Applicants who have not heard from us within 30 days of the closing date may assume that their applications have been unsuccessful and are hereby thanked for their interest. The filling of these positions will be aligned to AFGRI's Employment Equity Policy

Work Level

Junior Management

Job Type

Permanent

Salary

Market Related

EE Position

Yes

Location

Southern Africa