Regional Technical Manager - Eastern Cape at Fidelity Services Group

Main Purpose of Job: 

To ensure the Technical Department is managed in an efficient and professional way resulting in excellent operational delivery.

Qualifications & Experience:

• Relevant Degree or equivalent
• 5-8 years experience in a Security industry
• Extensive Technical Experience
• People management experience

Job Requirements & Other Attributes:

• Computer Literate (MS Office and Outlook)
• PSIRA registered (Grade A)
• Budgeting knowledge
• Project Management
• Conversant in SAIDSA requirements

Duties:
Technical efficiencies:

• Manage the Installations and Service revenue
• Manage the implementation of Sales through the Technical program in the region
• Manage the fuel consumption within Technical
• Manage the Overtime costs within Technical
• Manage and maintain “wait/lead time” for installations and servicing of alarms
• Manage operating cost of the technical fleet vehicles
• Manage and drive the new product line
• Manage staff turnover within Technical
• Manage and control the operating costs within Technical (Budget) Manage and control the operating costs within Technical (Budget)Manage absenteeism and excess leave within Technical

 EHS:

• Conduct EHS audits within Technical
• Conduct fire and evacuation drills
• Conduct EHS inspections within Technical
• Improve and manage the accident ratio in Operations Departments

Customer Service:

• Identify the root cause for customer service issues in Technical
• Manage and compile reports on any outstanding issues on call-outs and services rendered
• Create a performance-based culture through implementing a cutting edge performance management system and provide necessary training
• Provide guidelines for training and succession  planning

Performance Management 

• Create a performance-based culture through implementing a cutting edge performance management system and provide necessary training
• Provide guidelines for training and succession planning

Competencies (Technical & Behavioural )

• • Timely decision making
  • Delegation
  • Interpersonal savvy
  • Delegation
  • Business Acumen
  • Manage diversity
  • Caring about direct reports
  • Action-orientated
  • Customer focus
  • Negotiation
  • Problem solving