Regional Travel Operations Manager for Africa at Flight Centre Travel Group

Responsibilities

• Build the interface between the Travel Procurement organization and the internal customer (travelers, bookers, functional stakeholders)
• Establish and entertain local travel councils to share and review travel program information and action plans.
• Work closely with the Global Travel Category Led to ensure the ‘traveler community’ voice is considered in travel sourcing and travel process design.
• Ensure full implementation of all travel contracts and work closely with the Global Travel Category Led to assess supplier usage, trends, performance.
• Manage complaints/issue with the TMC operations manager to resolve.
• Design impactful communication material to engage travelers on new initiatives, opportunities and to drive overall compliance to the travel program and online adoption.
• Assist the Global Travel Category Lead by maintaining an up-to-date library of general traveler queries and act as point of escalation for regional queries.
• Support implementation of new tools and processes to enhance service delivery and program effectiveness.
• Work with the Concur / Client support team to facilitate conversations or feedback sessions with users
• Respond to Duty of Care initiatives in coordination with Client’s Group Security
• Manage local supplier relationships on a day-to-day basis under supervision of Global Travel Category Lead
• Follow up and ensure reporting on local travel savings initiatives.
• Support negotiations with regional or local suppliers as required.

Requirements

• 3+ years’ experience in managing corporate travel in a large global corporation and strong understanding of the business travel eco system.
• Customer centric approach with expertise in problem solving.
• Excellent communication skills and ability to build true business partnerships.
• Well-organized, reliable, and pro-active
• Experience with Concur is a plus
• An analytical mind with strong business acumen
• Proficient with Excel, PowerPoint and other MS Office products
• English as a business language is essential