Registrations Officer (Receiving) at Construction Industry Development Board

KEY PERFORMANCE AREAS:

Compliance assurance

• Ensure 100% compliance with legislation and construction industry standards, when receiving registration requests.
• Implement processes for checking compliance.
• Provide insights into standard operating procedures and ensure correct implementation.
• Report on contractor registration compliance and present findings to the Regulation Overseer.
• Conduct regulatory inspections.
• Ensure that quality standards are met and any necessary submissions meet strict deadlines.
• Identify and report on cidb future possible compliance risks.

Analyze and process registrations

• Receive registration requests.
• Assess and process applications for registration accurately and promptly and in a manner that is consistent with agreed policies, processes, procedures, relevant Board’s professional registration standards and the requirements of the empowering legislation.
• Analyse applications and articulate evidence-based recommendations for decision by the Regulation Overseer.
• Complete all work according to established processes, standards, and timeframes and quality benchmarks, as reviewed and agreed from time to time.
• Provide regular and accurate data or statistics to the Regulation Overseer regarding registrations caseload management.
• Assist in maintaining registers of professional bodies and ensuring that information that is entered is accurate, up to date, and appropriately filed.
• Ensure a timely and service oriented approach is taken towards all requests, applications, and enquiries received via multiple channels of contact from all stakeholders.
• Perform all other reasonable duties as assigned by the Regulation Overseer.

Stakeholder Liaison

• Provide clear and accurate written and verbal information and advice to applicants for registration, existing registrants, authorised third-parties, professional boards/bodies and related agencies.
• Perform a full range of administrative functions associated with registrations in accordance with legislation, standards and guidelines, including handling enquiries and preparation of general and sometimes complex correspondence.
• Provide necessary administrative support related to financial transactions associated with application and registration fees.
• Ensure a timely and service oriented approach is taken towards all requests, applications and enquiries received via multiple channels of contact from all stakeholders.

Document management

• Ensure all registration documentation consistent with Board policies, processes, procedures and requirements of the empowering legislation.
• Ensure both soft-copy and hard-copy documentation is recorded, filed and stored in line with procedures.

Job Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION and/or EXPERIENCE

• Relevant minimum NQF level 6 qualification in Public Administration/Business Administration; and a minimum of two years related experience in front desk or customer facing environment; or equivalent combination of education and experience. (NQF Level 6 equivalent).