Reinstatement Consultant (Retentions): Value Added Product at Telesure Investment Holdings (TIH)

Introduction

The Retentions Consultant - VAPS (Value Added Products Reinstatement) will be responsible for Retaining our existing clients.In contribution to the value added product and the Telesure strategy, the role will strategically grow the volume of Customers on Risk (COR) therefore improving overall profitability

Specification

• Accurately identify the origin and reason for policy cancellations (or cancelled policies) relative to the various channels and brands (broker or customers).
• Effectively determine the cause for the policy cancellation (or potential policy cancellation) by selecting the most appropriate approach of responding to the customer or broker.
• Apply different discounting strategies relative to customer profitability as determined by business analytics and tools.
• Engage in effective brand reputation management aligned to specific customer concerns in order to limit brand damage and integrity.
• Update key customer information across all relative systems as required.
• Adhere to all required risk and compliance requirements as stipulated for the role; adhere to all business rules, business processes and system access and management regulations on an on-going basis.
• Adherence to agreed house rules for the team and environment aligned to key performance and quality standards at all times.
• Effective retention of customers for the business across all channels and brands measured by agreed persistency ratios.
• Deliver the Telesure Service Way through personal effort and through others.
• Deliver on TCF principles in alignment with regulatory requirements.

Required Experience & Skills

• Requirements
• Proven sales track record
• Excellent verbal command of the English Language
• Strong understand of the sales process and sales techniques
• A strong attention to detail
• Matric / SAQA accredited qualification*
• RE-5 and 120 FAIS Credits (advantageous)
• At least 12 months Sales experience in a Call Centre environment financial/Medical aid Retentions and Upselling services industry.

Telesure Investment Holdings | Group Talent Acquisition Team

Disclaimers

SAQA Accredited Equivalent*

It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application.

Employment Equity

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. TIH is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.

TIH has decided to adopt a mandatory vaccine policy, requiring its workforce to be fully vaccinated by 31 March 2022. All prospective employees are required to disclose their vaccination certificates as part of the recruitment process.