Relationship Banker at Capitec Bank

Purpose Statement

• To manage a portfolio of clients by providing excellent client service which aims to retain and optimise client value whilst attracting new clients to ensure future client growth. 

Experience

Minimum:

• 1 to 2 years Business Banking experience

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational in Grade 12 National Certificate

Qualifications (Ideal or Preferred)

• Diploma in Accounting - Financial Accounting or Business Management

Knowledge

Minimum:

Knowledge and understanding of:

• Business banking environment including features, benefits and value propositions of products & services

• General banking practices and procedures. 

• Credit principles and practices, including an understanding of credit application, securities and balance sheet requirements. . 

• The Financial Advisory and Intermediary Services Act (FAIS) and the Financial Intelligence Centre Act (FICA). 

• Administration processes and procedures pertaining to Business Banking transactions.

• Client relationship management and service principles.

Ideal:

Knowledge and understanding of:

• Capitec Business Bank products and services

• Competitor product offerings/ channels/ operational and marketing tactics would be advantageous.

• Capitec/Business Bank systems and processes

Skills

• Communications Skills

• Administration Skills

• Planning, organising and coordination skills

• Problem solving skills

• Interpersonal & Relationship management Skills

• Attention to Detail

Competencies

• Deciding and Initiating Action

• Deciding and Initiating Action_Acting Decisively

• Deciding and Initiating Action_Demonstrating Initiative

• Deciding and Initiating Action_Making Accurate Judgments and Decisions

• Working with People

• Working with People_Adapting to Others

• Working with People_Assessing and Understanding People

• Working with People_Attentive Listening

• Working with People_Building and Supporting Teams

• Working with People_Demonstrating Appreciation

• Working with People_Demonstrating Self-Insight and Awareness

• Working with People_Managing from a Distance

• Working with People_Resolving Conflict

• Working with People_Sharing Information

• Working with People_Showing Caring and Understanding

• Working with People_Supporting Coworkers

• Working with People_Teaching

• Relating and Networking

• Relating and Networking_Creating and Maintaining Networks

• Relating and Networking_Establishing Relationships

• Relating and Networking_Interacting with People at Different Levels

• Relating and Networking_Managing Political Situations

• Persuading and Influencing

• Persuading and Influencing_Making Convincing Arguments

• Persuading and Influencing_Making a Strong Impression

• Persuading and Influencing_Negotiating Agreements

• Analysing

• Analysing_Critical Thinking

• Analysing_Evaluating and Implementing Ideas

• Analysing_Reading Effectively

• Analysing_Solving Complex Problems

• Analysing_Testing and Troubleshooting

• Analysing_Thinking Broadly

• Analysing_Using Math

• Analysing_Working with Financial Information

• Planning and Organising

• Planning and Organising_Coordinating Project Activities

• Planning and Organising_Driving Projects to Completion

• Planning and Organising_Managing Resources

• Planning and Organising_Prioritising and Organising Work

• Delivering Results and Meeting Customer Expectations

• Delivering Results and Meeting Customer Expectations_Championing Customer Needs

• Delivering Results and Meeting Customer Expectations_Delivering High Quality Work

• Delivering Results and Meeting Customer Expectations_Meeting Basic Work Expectations

• Delivering Results and Meeting Customer Expectations_Serving Customers

• Following Instructions and Procedures

• Following Instructions and Procedures_Accepting Direction

• Following Instructions and Procedures_Following Policies and Procedures

• Following Instructions and Procedures_Managing Meetings

• Following Instructions and Procedures_Managing Risk

• Following Instructions and Procedures_Managing Time

• Following Instructions and Procedures_Working Safely

• Adapting and Responding to Change

• Adapting and Responding to Change_Acting as a Champion for Change

• Adapting and Responding to Change_Adapting to Change

• Adapting and Responding to Change_Supporting Change

• Adapting and responding to change_Working with Diverse Populations

• Adapting and Responding to Change_Working with Ambiguity

• Coping with Pressures and Setbacks

• Coping with Pressures and Setbacks_Demonstrating Tenacity and Perseverance

• Coping with Pressures and Setbacks_Displaying Confidence and Composure

• Coping with Pressures and Setbacks_Maintaining Work-Life Balance

• Coping with Pressures and Setbacks_Managing Stress

• Achieving Personal Work Goals and Objectives

• Achieving Personal Work Goals and Objectives_Accepting Responsibility

• Achieving Personal Work Goals and Objectives_Driving Continuous Improvement

• Achieving Personal Work Goals and Objectives_Driving for Results

• Achieving Personal Work Goals and Objectives_Pursuing Self-Development

Conditions of Employment

• Clear criminal and credit record