Relationship Executive Enterprise - Reitz (Free State) at Absa Group Limited (Absa)

Job Summary

• Provide specialist advice and support in the implementation/development of operational planning and associated service delivery processes, methods and techniques.

Job Description

The purpose of this role is to build and maintain professional business relationships across a portfolio of clients of high value by driving challenging sales and income targets, proactively acquiring new clients, providing solutions to existing clients with cross sell, campaigns and product utilisation and proactively managing and improving customer satisfaction and risk and compliance

Key Responsibilities

• Drive income and sales targets by cross selling, upselling and acquiring new clients
• Ensure dedicated relationships are maintained and grown
• Create and maintain an annual client interaction management plan
• Ensure the long term sustainability of the portfolio by establishing relationships
• Make use of the client planning and solution enablement tools for the top 30% of the portfolio
• Achieve new business and up-selling sales targets
• Achieve customer satisfaction targets
• Develop an understanding of regional market trends and business lifecycle challenges
• Track and monitor the financial performance of the portfolio
• Apply risk-based pricing for all new sales and pricing reviews
• Position Enterprise Banking in a dynamic and highly competitive market place
• Drive acquisition initiatives through pro-active re-engagement processes
• Conduct regular client visits and initiate changes to RB Product
• Educate the customers on the new operating model and value proposition
• Make use of middle and back-office support networks
• Maintain ownership for servicing the client on operational matters
• Take ownership of client complaints
• Communicate and implement actions to improve service following client feedback
• Stay abreast of new industry developments and clients' market position
• Understand and apply the relevant governance and compliance procedures
• Maintain customer records and accurate completion of applications and paperwork
• Manage the Not Fit for processing listings for the KAMLS
• Manage dormant accounts

Education and Requirements: 

• B Degree in Commerce or Marketing or Finance or equivalent NQF level 7 qualification
• Five (5) years sales and relationship banking experience within a Commercial Banking environment
• Valid Driver’s license
• Passed Regulatory Exam (RE1)
• Three (3) years FAIS experience
• Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet
• No criminal record

Preferred Requirements

• Post graduate qualification in Commerce or Marketing or Finance
• Seven (7) years sales and relationship banking experience within a Commercial Banking environment
• Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status

Competencies

• Deciding and initiating action
• Working with people
• Relating and networking
• Persuading and influencing
• Presenting and communicating information
• Analysing
• Creating and innovating

Closing Date: 30th, April 2022