Relationship Manager - Consumer Banking (Durban) at Access Bank

Requirements

Client Relationship Management:

• Serve as the primary point of contact for a portfolio of individual clients, providing personalized banking services.
• Build and maintain strong, long-term relationships with clients to ensure customer satisfaction and loyalty.
• Understand clients' financial needs and goals, offering tailored banking products and services to meet those needs.

Sales and Business Development:

• Proactively identify opportunities to expand the client portfolio through cross-selling and upselling consumer banking products.
• Achieve individual sales targets and contribute to the overall growth and profitability of the consumer banking division
• Develop and implement strategies to attract new clients, leveraging referrals, networking, and market research.

Product Knowledge and Advisory

• Provide expert advice on the bank’s full range of consumer banking products, including savings accounts, loans, credit cards, and investment options.
• Keep clients informed about new products, services, and promotions that may be of interest to them.
• Conduct regular reviews of clients’ financial situations and recommend appropriate banking solutions.

Customer Experience

• Ensure a superior customer experience by delivering high-quality service and addressing client inquiries and concerns promptly.
• Gather and analyze customer feedback to identify areas for improvement in service delivery and product offerings.
• Implement initiatives to enhance client engagement and satisfaction, ensuring a positive banking experience.

Risk and Compliance Management

• Ensure compliance with all relevant banking regulations, policies, and procedures.
• Conduct due diligence and risk assessments on client accounts, ensuring adherence to the bank’s risk management framework.
• Monitor and manage the creditworthiness of clients, taking proactive measures to mitigate potential risks

Collaboration and Teamwork

• Work closely with internal teams, including product development, credit risk, and operations, to deliver comprehensive banking solutions to clients.
• Share market insights and client feedback with colleagues to support the continuous improvement of products and services.
• Participate in team meetings, training sessions, and other collaborative activities to contribute to the success of the consumer banking division.

Academic Knowledge:

• Bachelor’s degree in business, Finance, Marketing, or a related field; a postgraduate qualification is an advantage.
• Must have RE5

Work Experience:

• Minimum of 3-5 years of experience in consumer banking, retail banking, or financial services.
• Proven track record of managing client relationships and achieving sales targets in a retail banking environment.
• Strong knowledge of consumer banking products and services, including loans, deposits, credit cards, and wealth management.
• Excellent interpersonal and communication skills, with the ability to build rapport with clients and colleagues.
• Knowledge of the South African banking landscape and regulatory environment is essential.