Relationship Manager: EUM at TWK Agri

Responsibilities and Duties

• Build and maintain strong client relationships by understanding their needs and delivering personalised service
• Act as the primary point of contact, addressing client inquiries and resolving issues efficiently
• Proactively identify new business or upselling opportunities based on client trends and feedback
• Collaborate with internal teams (sales, marketing, etc.) to align on goals and drive success
• Monitor client data, analyse trends, and provide detailed reports and feedback
• Ensure compliance with internal policies and industry regulations
• Represent the company at industry events, networking to grow relationships and market knowledge

Qualifications and Skills

• A relevant diploma or degree in Business Administration, Marketing, Finance, or a related field
• Proven experience (3–5 years) in relationship management, client services, business development, or sales
• Experience in short term Insurance and/or funeral administration (advantageous)
• Excellent communication (verbal and written) and interpersonal skills
• Strong problem-solving and analytical abilities
• Proven customer service orientation and client-focused mindset
• Sound knowledge of sales processes, marketing strategies, and business development
• Confidence in negotiation and managing client expectations