Remote-Based Outbound Contact Centre Agent at LeadRobot

Job Description

We are looking for contractors who can work remotely and who are able to quickly connect with customers on an individual level and close the sale in 1 call. Successful applicants will receive a minimum base amount* plus commission per lead generated over and above the base amount.

A LeadRobot Outbound Contact Centre Agent should have the ability to:

• Generate referrals

• Self-manage in a work-from-home environment

• Present, promote and sell products using conversation with the customers and not a script (we do not hard sell)

• Present products to potential customers who meet company criteria

• Present products in a manner that the customer understands what they have purchased

• Establish, develop, and maintain positive business and customer relationships

• Comply with POPIA

• Achieve agreed upon sales targets and outcomes within schedule

• Coordinate sales effort with team members and other departments

• Continuously improve through feedback

• Maintain required QA score

• Communicate challenges to team leader for coaching assistance

Qualifications

Skills / Education / Qualifications 

Required Skills / Education / Qualifications 

• Matric Qualification

• Must have a “go for it” attitude

• Ability to build a referral base from cold leads

• Ability to make a sale from a single call

Experience 

Required Experience  

• 6 Months outbound sales call centre experience

Systems / Tools 

Required Systems / Tools 

Successful candidates will need to have the following: 

• Laptop / desktop (we will provide a headset)

• Stable internet connection

• Reliable electricity supply

Additional Information

A LeadRobot Remote Contact Centre Agent should have the following skills: 

• Verbal communication

• Computer / digital literacy

• Listening

• Data entry skills

• People skills

• Customer focus

• Customer service

• Attention to detail

• Professionalism

• Multi-tasking

By applying to this position, you are confirming that the below statements are correct:
 

• I am will commit and avail myself to the full working hours earmarked for a campaign.

• I have a laptop / desktop with sufficient processing power and RAM to run at least 3 websites at once.

• You will have our web-based software open during all telephonic calls.

• I have a dedicated, stable internet connection of no less than 10mbs upload and download.

• When using VOIP, it’s absolutely essential that there is no buffering or lag. The conversation between the parties should be seamless.

• Pocket routers and dongles are notoriously unstable and are therefore not acceptable.

• LTE and Fibre are more stable than other connection types and therefore more suitable.

• I have a smartphone capable of accessing the internet, websites, and WhatsApp.

• You will be expected to be on several WhatsApp groups and also maintain constant communication with your team using WhatsApp messages, voice-notes, voice calls, video calls and file transfer.

• I have a dedicated workspace that allows me privacy and an environment to concentrate on selling.

• Includes a comfortable table and chair that will guard against the development of back problems or other medical conditions.

• The table needs to be large enough to accommodate the PC as well as a notebook. Your legs and knees should fit under the table and the screen should be at eye-level to be the most ergonomically compliant.

 
A monthly equipment and data allowance may be provided by the company. Each applicant needs to ensure that they have a reliable computer and stable internet of not less than 10mbs (fibre or LTE preferred).

*The minimum base amount will be guaranteed to the agent, should certain prerequisites be met.