Remote Distribution Manager Ice Cream (Exports, BNLS & Independent) at Unilever

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Business partner the Customer Development, Marketing and Finance Teams for Future Markets, ZZMM, BNLS
• Overseeing a team (CX specialists) that ensures day to day is running effectively and efficiently with focus being driving primary sales and continuous improvement
• Understanding the needs of the retail customers through internal reviews and supporting the resulting strategies through proactively initiating actions for continuous improvement 
• Manage the relationship with key senior stakeholders within the customer’s organization
• Create and drive SC JBP (Joint Business Planning) discussions with CD, CD Finance and CX Managers to facilitate joint supply chain optimization projects using delivery platforms to drive competitive advantage
• Drive cost-to-serve analysis discussion within customer and internally to support business decision making through cross-functional collaboration with critical business stakeholders internally and externally
• Improvement in long term customer service metrics (Dispatch Rate/Strike Rate, OSA, TAT, Utilization)
• Driving CPFR (Collaborative, Planning, Forecasting and Replenishment) capabilities with Key Distributors
• Providing insights to the customer in terms of operational performance derived from data analytics and proposing new policy/policy revision to the customer, which includes presenting these findings in several collaborative forums like weekly operational meetings and quarterly customer updates
• Running pilots and POC’s (proof of concept) with customers who are keen to pilot new initiatives like VMI (Vendor Managed Inventory) systems to drive efficiencies
• Drive standardization of methodologies and trading terms across the trading blocks to achieve savings and bring down cost-to-serve
• Evaluating logistics efficiency and cost deriving from ordering behavior and initiating and executing improvement actions 
• Manage Intercompany and 3rd party service provider invoices
• Support the audit control process for the relevant markets
• Root cause analysis on claims with intent to reduce no. of claims received from customer 
• Drive the transition from off-invoice to on-invoice CPP from the SC side and simplify trading terms to be practically implementable and unlock efficiencies as well as driving the correct behaviors with customers to unlock mutual benefit to customers and Unilever.
• Managing recalls (be quality support for destruction at customer, monitoring of quantities & costs)
• Strategically partner CD team to join as one “face” to customer

WHAT YOU NEED TO SUCCEED

Experiences & Qualifications

• Relevant Tertiary Qualification or relevant work experience
• Knowledge of cross border trade advantageous
• Experience with SAP/ERP systems essential

Skills

• Strategic outlook
• Stakeholder management 
• Analytical skills 
• Communication skills 
• Relationship building

Key Interfaces 

• Customer (Key Distributors)  
• CD Market Development/ Channel Managers
• Account Manager/Director
• Demand / Supply Planners  
• S&OP/Supply Manager 
• Transport Planner
• Customer Experience Specialists
• Claims Specialist 

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

Critical SOL (Standards of Leadership) Behaviors

• PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.
• PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
• CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
• PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
• AGILITY: Explores the world around them, continually learning and developing their skills.