Rental Sales Agent: Luxury Cars (FTC 24 Months) at AVIS

Description
Key deliverables and outputs

Fleet and Counter Product Planning

Rental Transactions

• Delivery of superior service to customers
• Rental transactions for Luxury Cars & Chauffeur Drive
• Asset control and fleet control
• Exceeding Customer Survey Index targets by offering superior service consistently
• Ensure each reservation has an allocated vehicle taking note of customer requests
• Ensure adequate resources to cover deliveries and collections for the day
• Ensure all counter products are made ready for rent and provision is made for additional requests
• Follow the rental process work instructions for the checkout process
• Follow the rental process work instructions for the check in process
• Follow the Luxury Cars local procedure on every check out to enhance the customer's experience and use of Avis Budget products and services
• Check that the fleet is perfectly prepared by the drivers

Admin

• Pre plan for the following days Luxury Cars & Chauffeur Drive rentals
• Call all chauffeurs and despatch on AS400
• Modify rental agreements and capture rental information in AS400 & Wizard to ensure the rental agreement is accurate for billing purposes
• Batch all documentation according to work instruction on a daily basis
• Ensure QCEs are completed accurately
• Follow the lost property work instruction
• Correctly complete damage reports and follow the accident, damage and report work instruction
• Print and action all required Wizard reports as per process in Wizard Reports Work Instruction
• Investigate and report any unresolved/suspicious matters on reports to Manager/Supervisor immediately
• File all documents

Customer Rental Experience

• Call all customers hiring a Luxury Car and terminating a Luxury Car
• Meeting customers on termination of car at drop n go
• Follow the Breakdown and Accidents work instruction
• Ensure that the customer is assisted in the event of a requested exchange, vehicle breakdown or theft
• Constant communication with customer during the experience and ensure that the customer is satisfied after the experience
• To provide any additional service to the customer during the rental period e.g. extensions, pricing, products etc.

Health, Safety and Security

• Workplace is kept in a neat and hygienic condition
• All assets are secured according to procedure
• (Range:  cash, keys, premises, documents, lost property)
• Be aware of evacuation/fire plan
• All concerns to be raised with Supervisor/Managers

Requirements
Academic Qualifications 

Essential: 

• Matric
• Grade 12
• Code 08 Drivers license
• PDP - to be obtained
• Incumbent to be well presented

Work Experience

Essential:

• Incumbent will be responsible for his / her own transport to and from work
• Must be well presented
• Must have the ability to sell