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  • Posted: Jan 4, 2022
    Deadline: Not specified
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    Since our establishment in 1918, Sanlam has been a prominent part of the South African business landscape. We have always held a long-term view of how business adapts to the demands of the environment in which it operates. Today, in a dynamic world, we see an evolving set of social, economic, political and environmental imperatives that require our skilfu...
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    Replacement Officer

    Who are we?

    Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover and personal accident plans. In terms of the Sanlam Group Governance Policy, SDM is managed by the SA Retail Mass cluster, which is part of the Sanlam Life and Savings cluster within the Sanlam Group. The cluster focusses on retail porducts, as well as group schemes.

    What will you do?

    • Manage and Development of staff

    • Design and implement process to administer with regards to policy replacements, and tracking of SLA

    • Report writing and providing feedback to various stakeholders

    • Ensure full record keeping of non-compliance

    • Identification of all termination events affecting policy replacements

    • Handling of complaints and creating a central contact point for complaints

    • Dealing with complaints referral to replacing insurer

    • Represent Sanlam Sky at the policy replacements Tribunal

    • Ensure Stakeholder awareness on the policy replacement standard

    What will make you successful in this role?

    • At least three years’ experience in the Insurance industry

    • Experience as a Replacement Officer advantageous

    Qualification and Experience

    • Grade 12
    • Appropriate degree/diploma.

    Knowledge and Skills

    • Incident Investigations
    • Document Auditing
    • Risk management
    • Reporting and administration
    • Quality, compliance and accreditation

    Personal Attributes

    • Interpersonal savvy - Contributing through others
    • Decision quality - Contributing through others
    • Plans and aligns - Contributing through others
    • Optimises work processes - Contributing through others

    Build a successful career with us

    We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

    Core Competencies

    • Cultivates innovation - Contributing through others
    • Customer focus - Contributing through others
    • Drives results - Contributing through others
    • Collaborates - Contributing through others
    • Being resilient - Contributing through others

    Turnaround time

    The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

    Our commitment to transformation

    The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

    Method of Application

    Interested and qualified? Go to Sanlam Group on careers.sanlamcloud.co.za to apply

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