Administration & Finance Support Clerk at Scorpex Recruitment

• Salary: R12,000 – R15,000

Required Skills

• Matric/Grade 12 equivalent.
• 4+ years of experience in an administrative role.
• Own transport required. Demonstrated experience in preparing quotations and invoices.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) for reporting and document preparation & accounting software.
• Strong organizational abilities to manage scheduling, documentation and filing.
• Ability to prioritize tasks effectively and meet deadlines.
• Strong customer service orientation focused on client satisfaction and fostering positive experiences.
• A positive, proactive attitude with the ability to remain composed under pressure.
• A personal commitment to excellence and growth within a collaborative team environment.
• Excellent analytical, attention-to-detail, and problem-solving skills. Competence in eWorks or similar job management software for processing documentation.

Job Description

• Responsible for scheduling HQ services, call-outs, and repairs.
• Update and maintain the Daily Schedule to reflect all ongoing and upcoming services.
• Serve as the primary customer liaison, ensuring timely updates on service status, repairs and quotations.
• Promptly address customer enquiries to enhance satisfaction and build positive relationships.
• Track and monitor all Service Level Agreements (SLAs) with customers, ensuring compliance and timely service within agreed-upon parameters.
• Prepare and send quotations and sales orders for clients after service visits, ensuring accuracy and prompt follow-up.
• Collaborate with the technical and sales teams to gather details for accurate and timely quotations.
• Switchboard assistance.
• Carry out ad hoc tasks as directed by management.
• Maintain and update debtor accounts, ensuring accuracy and completeness.
• Prepare and issue customer invoices and statements.
• Monitor outstanding balances and proactively follow up on overdue accounts.
• Reconcile debtor accounts and resolve account discrepancies.
• Liaise with customers regarding account queries and payment arrangements.
• Prepare weekly and monthly debtors reports for management.
• Work closely with internal departments to facilitate efficient collections.
• Ensure compliance with company policies and financial procedures while maintaining strict
• confidentiality of all financial and customer information.
• Must be available Immediately