Reporting Analyst at TTEC

What You’ll be Doing 
Looking for an opportunity where you’ll bring your analytical skills to the table and provide recommendations to improve processes? As a Reporting Analyst, you’ll provide value added service by generating and analyzing operations and financial reporting. You'll also be responsible for business evaluation, process development, business analysis, business modeling and report development. 

You’ll report to the Manager. You’ll impact the business through your reporting and analysis.  

During a Typical Day, You’ll 

• Deliver timely and accurate associate level performance, efficiency, and reliability reporting at the enterprise level 
• Maintain and deliver daily, weekly and monthly enterprise performance reports/dashboards  
• Reporting for attrition, absenteeism and other performance and compliance metrics report 
• Maintain database records and perform routine audits of data validating proper site, client, and project relationships 
• Build and develop reports both proactively and in response to business need to improve operational efficiencies 
• Need to develop and maintain center operations data solutions that utilize IEX, Qualtrics, Tableau, Genesys, GI2, SQL Server and other data management and Business Intelligence tools 
• Provide insights and analytics to help operations in improving processes, productivity and efficiency key performance indicators  

What You Bring to the Role 

• Advanced skill in Excel and other Microsoft Office applications 
• Must be able to work in a flexible shift  
• Experience in reporting  
• Business Intelligence Platform Administration (Power BI, Tableau, Qlik) experience 
• Deliver high-quality results, on time and on target 
• Work with other departments and team members to resolve issues