Representative - Customer Service.Commercial Operations SA at MTN

These are normally specific to the incumbent, the job, and the function. Excludes role and leadership / management, Consumer satisfaction.

In branded store:

• accountable for cash and stock
• accountable for sales and meeting sales targets
• accountable for stock shortages
• Provide consumer advice and education / share product knowledge
• Manage stock in store:
• Management of shortages.
• Obsolescence
• Promotional stock merchandising
• Manage operations in store:
• Warranties
• Customer cell phone repairs (where applicable)
• Returns
• OBF’s
• Identify issues and resolve
• Communication, in outlet, and with MTN
• Maintain company’s policies and procedures.
• Manage and account for all cash.
• Conduct actual system transactions eg. activations, suspensions, migrations etc.
• Relevant paperwork and documentation.
• General Customer services: turnaround time, queuing time, accuracy, and productivity.

Education:

• Minimum of 1 year diploma (May vary in accordance with specific country Opco qualification standards)
• Fluent in English and language of country preferable
• Experience:
• Minimum of 2 years’ experience in a area of specialisation; with experience in working with others
• Experience working in a small to medium organization