Reputation Manager (Senior) at Discovery Limited

Key Purpose

• To provide support to the Reputation Management function and to contribute to the delivery of professional and efficient influencer relations. To ensure that media and other audiences have a clear and continued understanding of the company’s strategy, performance, products and key initiatives.

Areas of responsibility may include but not limited to:

• Provide strategic and operational assistance to Head of Reputation Management and deliver a professional and efficient media relations service for Discovery, with accountability for multiple business areas.  
• Ensure that media and other audiences have a clear and continued understanding of the company’s strategy, performance, products and key initiatives.
• Support the overall Reputation Management function and contribute to the delivery of professional and efficient influencer relations, across traditional and social media.
• Build and maintain good working relationships with journalists, influencers and other stakeholders.
• Drive and assist with events such as media conferences, interim and final year-end results presentations, and sponsorship activities and events.
• Create and support a variety of campaigns across the Discovery businesses by defining goals, analysing problems and exploring opportunities for brand promotion.
• Provide strategic reputation support across various projects and take accountability for the PR and social media element of these projects.
• Create a variety of content, both developing content ideas, writing and curating content
• Producing reports
• Coordinate the development of media releases, speeches, social media content, video and any other external communications material in collaboration with the content team.
• Respond promptly and accurately to queries from individuals, journalists and other organisations.
• Monitor and gather insights into industry development and best practices, and giving feedback to the business.
• Develop innovative, creative and unique approaches to reputation management and influencer marketing.

Competencies

• Exceptional verbal and written communication skills
• Experience in writing and editing
• Strong interpersonal skills and emotional intelligence
• The ability to work independently in fast-paced, deadline-driven environments
• Enjoys working with people, networking and influencing
• Ability to handle client-facing meetings with ease (essential skill)
• A positive attitude, creativity and confidence to approach stakeholders, internal and external to achieve objectives
• Focused on delivering results and meeting customer expectations
• Effective project management and outstanding time management skills
• A passion for working with societal influencers and using digital platforms to create brand awareness
• An understanding of the South African online communities
• The ability to handle multiple campaigns simultaneously
• Excellent personal organisation skills and superb attention to detail

Education and Experience

• Diploma or Degree in Business Studies or Media Relations or Corporate Communications 
• Minimum of 5-8 years’ experience in financial services media relations, or a communications / PR, journalistic or PR agency role
• A high level of computer literacy, including the ability to research online and learn how to use new online tools
• Proficiency in all Microsoft Office applications
• Familiarity with current and emerging digital media platforms such as Google, Facebook, Twitter/X, LinkedIn, YouTube, Instagram, TikTok etc.