Research Manager at Telesure Investment Holdings (TIH)

JOB PURPOSE

Manage a team of researchers in Customer Experience Enablement and be responsible for consulting to business regarding various research projects, research objectives and research protocols, aligned to best practice.

RESPONSIBILITIES

Research

• Manage various research initiatives and ad-hoc research projects within the business on an on-going basis. Responsible for research design, questionnaire design, sampling and activation of research projects. Adherence to research best practice (ethical and design principles considered). Responsible for the integration of research initiatives and secondary research findings across the business to create consistency and alignment of research in the Group.

Information and Business Advice

• Consult to each division in the Group regarding research requirements, advising them on appropriate research initiatives which includes but is not limited to research design, research methodology, costs, duration, sampling and questionnaire design. Accountable to drive the research findings back into the business and assist with the formulation of action plans to address the original research objective and business challenges based on the feedback. Integrate different information sources (primary and secondary) to provide business with a single view of the customer (marketing, service, product development and other BU's considered).

Building Capability

• Work within an existing development framework to build own capabilities and those of direct reports. Provide specialized training or coaching to others throughout the organization in area of expertise. Responsible for all aspects of staff resourcing, succession planning and development to ensure the right people are in place to support service delivery. Revise coaching needs and role profiles to customer focused context and expectations. Ensure development plans for the team are created, contracted and monitored.

Stakeholder Engagement

• Ensure effective relationship management with internal stakeholders up to top management level to ensure that business research requirements are identified and met. Hold business accountable for the implementation of proposed customer strategies.

Project, Program and Portfolio Management

• Manage all research projects by keeping business informed on the progress of the project and manage any issues that arise. Ensure the use of appropriate project management methodology to give assurance that intended outcomes are achieved.

Data Collection & Analysis

• Use data from a wide range of sources to analyze key themes and identify possible impacts on the business. Analyse quantitative and qualitative data sets. Responsible for data analysis, report writing and presentation of research findings to business.

Insights and Reporting

• Lead the execution of complex reports and present the research findings to the relevant business unit including relevant recommendations. Produce results based on the findings of the research.

Requirements

General Education

• Grade 12/ SAQA Accredited Equivalent (Essential)
• Relevant 3 year degree in Psychology, Research or Marketing (Essential);
• Relevant postgraduate degree (Advantageous)

EXPERIENCE

General Experience

• 4 or more years Research Executive/Research Consultant position (Essential)
• Market research exposure (Essential)
• Exposure to Project Management (Essential)
• Understanding/experience of the financial services/insurance industry (Advantageous)
• Experience at a Research Consulting firm (Advantageous)