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  • Posted: Jul 14, 2022
    Deadline: Not specified
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    Jenman African Safaris is a family-run tour operator based in Cape Town, South Africa, with operational offices in Victoria Falls, Madagascar and Tanzania. At Jenman African Safaris we pride ourselves in being one of the leading tour operators in Southern Africa, East Africa and Madagascar. Founded in 1993, we have grown at a steady pace and achieved a repu...
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    Reservations and Sales Manager

    Job description

    • We are seeking a goal-orientated and passionate Africa travel expert for a Reservations and Sales Manager position.

    Reservations & Sales Manager responsibilities:

    • Providing a team of FIT consultants with sales direction and support
    • Monitoring first responses on all new enquiries and distributing to consultants
    • Managing quotes & emails to agents
    • Database CRM management (HubSpot)
    • Producing weekly and monthly statistics on sales and enquiries
    • Advising the team on putting together itineraries; dealing with any issues/problems that may arise
    • Ensuring the information is correct, monitoring follow-ups, replies
    • Answering enquiries if/when needed
    • Supervise and provide training schedules for any new staff as needed
    • Liaising with accounts staff regarding payments/invoices
    • Adding strategic value to the management team in meetings, providing updates in statistics

    Minimum requirements for this role:

    • Minimum 5 years of sales experience in the travel industry
    • Strong destination knowledge of Africa
    • Ability to lead a team
    • Problem-solving skills
    • Ability to prioritize, multitask and manage time effectively
    • Experience with Excel; CRM systems such as Hubspot or SalesForce, and reservations systems
    • Excellent communicator
    • Excellent planning & organisational skills.

    Method of Application

    Send your CV to [email protected] . Only successful applicants will be contacted.

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