Reservations Consultant FTC - Port Shepstone at Beekman Group

Key Performance Areas:

• Assisting and advising members who may be choosing from a variety of holiday options.
• Processing payments and sending confirmation details to customers.
• Sorting out any issues that may arise with bookings or reservations.
• Selling and promoting reservation services.
• Answering any questions members might have about the reservation process.
• Up-selling, when appropriate, by informing members of additional services or special packages.
• Providing support to members who may need to amend or cancel a reservation. 

Position Requirements:

• Matric with 2 years relevant Call Centre experience
• Experience working in sales or customer service, preferably in the hospitality or travel industry
• Excellent written and verbal communication skills in English
• Multi-tasking and time-management skills, with the ability to prioritize tasks
• Ability to work under pressure