Singita is a conservation and ecotourism brand born out of a passion for conservation, and driven by a purpose to preserve the precious African wilderness it safeguards.
Our 15 lodges and camps, across four countries in Africa, encapsulate the very best of luxury travel, and celebrate the unique natural and cultural heritage of their locations, while und...
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The main purpose of the Reservation Consultant is to provide a professional service in enhancing the guest experience and maximising revenue flow whilst providing expert travel advice.
Key Responsibilities
Build relationships and craft experience by booking Singita accommodation and logistics services in the areas within which Singita operate
Maintain relationships with partner clients Travel Advisors around the world with a particular focus on Africa-based operators who contact Singita
Mastering multitasking and systems required, such as Springer-Miller, WETU, Travelogic and LeanKit
Administrative work to create and finalize a booking
Participate in all product training (including site inspections appropriate to the role)
Ensuring clients adhere to terms and conditions, make a deposit, and make final payments
Providing a flawless guest itinerary aligned with Singita’s brand promise and business strategy
Self-educate on relevant experiences that Travel Advisors may enquire about, e.g., markets, restaurants, flight connections and third-party products in Southern and East Africa
Foster a culture of collaboration, and with this support of the multi-skilling of staff
Active participation in and effective communication and support of Singita's conservation message and purpose
Skills & Experience
Luxury retail travel industry experience or luxury lodge/hotel experience
A natural ability to deal with people combined with a strong client focus
Ability to be extremely resourceful
Meticulous, accurate and very detail orientated
Exposure to selling experiences as opposed to itineraries
Excellent written and verbal communication skills
A sound geographical knowledge of Africa
MS Office proficiency essential; other systems an advantage
Ability to work under pressure, independently as well as part of a team
A flexible approach to working set shifts
Curious and passionate about our industry, constantly seeking out new trends
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