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  • Posted: Jul 19, 2022
    Deadline: Not specified
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    We provide services to British nationals living in and visiting South Africa, Eswatini and Lesotho.
    Read more about this company

     

    Residence Butler (27/22 PTA)

    Main purpose of job:

    Reporting to Residence Manager, the Butler / Operations Supervisor is responsible for ensuring the the smooth running of the household and the servicing of the principals (High Commissioner & Consul Generals) and their guests.  They will learn the personal preferences of the principals and ensure that the Residence facility and services are delivered in a proactive, discreet, timely, thoughtful and unobtrusive manner. They provide leadership to the housekeepers, security, contract gardeners and any other outsourced staff, ensuring the property and the service provided are of a high standard and cost efficient. They handle external commercial clients and guests and participate in increasing the usage of the Residence to help offset running costs.

    Roles and responsibilities:

     Guest Services

    • Welcome guests to the Residence and ensure their comfort, safety and ability to conduct business
    • Ensure there is always someone on duty in the Residence when guests are in-house for formal events. To include organisation of rotas
    • Personally serve principals, guests and clients as appropriate
    • Plan and manage the provision of meals, refreshments for guests and events

    Events

    • When requested, liaise with organisers and ensure a comprehensive brief is taken. Interact with Residence Manager on costing; staffing; hiring of suppliers; layout and requirements
    • Ensure the Residence is prepared according to the agreed brief
    • Brief Residence staff and suppliers
    • Provide an event management service as per the event brief

    Supervision

    • Provide guidance in etiquette, protocol, and appropriate housekeeping and service standards
    • Engaging/contracting and overseeing outside contractors, service providers and suppliers. Ensuring the quotations meet the brief, prices are fair and the work is to standard 
    • Supervision of maintenance, repairs and improvement projects
    • Overseeing the housekeeping staff. Guide and lead them to carry out their jobs in a positive, motivated manner.  Coach and address performance issues with the Residence Manager’s support.  Try to achieve a harmonious, happy and hard working team, cross skilled to cover one another
    • Staff training
    • Supervise timekeeping, records, rostering and attendance

    Administration

    • Supervise the counting of cutlery, crockery, glassware & recording of inventories
    • Quarterly count of linen and table linen
    • Monthly count of cutlery, crockery, glassware
    • Weekly count of cleaning materials and request replacements when at minimum stock levels
    • Complete records and send to the Residence Manager as required
    • Set up a system for issuing & return of Residence equipment and stocks to caterers and third parties
    • Manage shopping, expense control and admin
    • Together with the Residence Manager, keep track of household expenses and costs and submit. Complete expense returns on time
    • Manage the wine cellar – keep a stock of suitable wines and beverages and liaise with the Principals and Residence Manager in selecting
    • Prepare & print menus, place name cards

     High Commissioner Personal Service

    • Manage the provision of personal housekeeping services to the High Commissioner and his/her personal guests for non-official weekends and duties  

    Pretoria Cover

    • Provide similar services at Pretoria Residence during holidays, absence and large-scale events

    Essential qualifications, skills and experience  

    • Business & management training (preferred)
    • Certified qualification in household & property / hospitality and residential service (required)
    • Valid drivers license 
    • Experience as a managing Butler in a diplomatic residence, boutique hotel or private home of similar standing, with excellent references and a track record of expertise in:
    1. Service of high quality food and beverages
    2. Staff supervision
    3. Events management
    4. Maintenance & repairs
    5. Budgeting and cost management
    6. Excellent computer literacy
    7. Light food preparation

    Desirable qualifications, skills and experience  

    • Knowledge of wine and food; able to do very basic maintenance such as changing light bulbs, using a drill etc.

    Closing Date: 29th, July 2022

    Method of Application

    Interested and qualified? Go to British High Commission on fco.tal.net to apply

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