Residence Manager- CPT at Pro Talent

• Our client within the Property industry is looking for a dynamic Residence Manager to be based onsite at their premises in Cape Town

KEY PERFORMANCE AREAS & RESPONSIBILITIES
Building & Operations Management

• Oversee total day-to-day residence operations, maintenance management, BMS systems, and health & safety (OHS) compliance.
• Manage property repairs, refurbishments, revamps, and routine preventative/reactive maintenance.
• Conduct regular property inspections, building walkabouts, room handovers, and maintenance audits.
• Maintain property asset registers and monitor utility meter reading schedules.
• Supervise site staff, including Assistant Residence Managers, handymen, and external service contractors.
• Manage document storage facilities ensuring secure retention of student files and site records.

Student Life & Administration

• Assist with student application, intake, check-in, key handover, and vacate processes.
• Enforce house rules, evaluate incidents of student misconduct, and implement appropriate corrective actions.
• Establish standard procedures for emergency response, student crises, and student welfare support.
• Facilitate student life programs, events, mentoring, and continuous engagement.
• Maintain accurate student schedules, occupancy records, and vacancy tracking schedules.

Financial Management

• Assist the Property Manager with income and expenditure operational budget management.
• Manage access control permissions based on credit control recommendations.
• Prepare and submit monthly client management report packs, financial variance notes, foot traffic statistics, and operational summaries timeously.
• Assist with internal and external operational and financial audit

Contractor & Public Relations  

• Maintain professional relations with external vendors, contractors, and suppliers.
• Develop strong working relationships with university support departments and external stakeholders.
• Assist marketing and PR teams with site tours, open days, and student recruitment efforts.

KEY COMPETENCIES & SKILLS
Leadership & Management

• Exceptional leadership, team management, and delegation skills.
• Strong crisis management, conflict resolution, and problem-solving capabilities.
• Ability to mentor young adults and respond empathetically to student needs.

Operational & Business Acumen

• Good understanding of property management, lease agreements, facilities maintenance, and building equipment.
• Strong administrative, reporting, and budget control capabilities.
• Technologically proficient with facility and property management software.

Minimum Requirements

• Grade 12 / Matric (Essential)
• Tertiary qualification in Property Management, Facilities Management, or Hospitality (Preferred)

Experience

• Minimum 6 years’ overall related work experience, including at least 2 years in a supervisory/management role.
• Direct experience in Student Accommodation management is essential.
• Proficiency in MS Office and property management software packages.

SPECIAL CONDITIONS & REQUIREMENTS

• On-Site Residence Requirement: As an essential job requirement, the Residence Manager is required to reside in designated on-site accommodation provided by the employer to handle after-hours operational emergencies and student welfare needs.
• Working Hours: The role requires flexibility outside standard office hours (08:00 to 17:00), including weekends and evenings when urgent student or operational situations arise.