Residence Manager at Hire Resolve

Job Description

• An exciting opportunity exists for an experienced Residence Manager to oversee a student accommodation facility.
• This role combines operational management with student engagement, ensuring a safe, inclusive, and well-managed living environment while fostering a strong sense of community.

Key Responsibilities

• Oversee day-to-day residence operations (maintenance, cleaning, security)
• Ensure compliance with health, safety, and fire regulations
• Manage leases, check-ins/outs, and room allocations
• Monitor occupancy levels and assist with vacancy management
• Plan and execute student social, cultural, and educational events
• Develop and manage a student experience calendar
• Supervise and manage Student Life Interns
• Build and maintain strong relationships with students and stakeholders
• Promote inclusivity and community engagement
• Act as first point of contact for student concerns and emergencies
• Manage incidents, reporting, and follow-ups
• Provide basic counselling support and referrals
• Mediate conflicts and enforce residence rules fairly
• Manage student communication platforms (e.g. WhatsApp groups)
• Maintain accurate records (student data, incidents, maintenance logs)
• Prepare monthly reports on occupancy, budgets, and activities
• Assist with budgeting and cost control

 Requirements

• Diploma or Degree in Social Work, Education, Hospitality, Business, or Property Management
• Minimum 5+ years’ experience in student accommodation or residence management (essential)
• Experience in hospitality or community development (advantageous)
• Knowledge of NSFAS and student housing regulations (advantageous)