Residential Operations Manager at Twin City

Job Overview:

• The Operations/Facilities Manager for residential buildings is responsible for ensuring the efficient operation, maintenance, and safety of residential properties. This role encompasses overseeing daily building operations, managing staff and contractors, coordinating maintenance activities, and maintaining a high standard of living for residents. The Facilities Manager will ensure that all residential services, from common areas to individual units, meet the needs of residents and comply with local regulations.

Key Responsibilities:

Building Operations & Maintenance

• Oversee the general maintenance and upkeep of the residential building(s), including common areas, grounds, HVAC systems, plumbing, electrical systems, and elevators.
• Ensure timely and high-quality resolution of maintenance requests from tenants or property management.
• Establish and maintain preventive maintenance schedules for building systems (e.g., HVAC, plumbing, fire alarms) and common areas.
• Coordinate regular inspections and ensure compliance with health, safety, and local building codes.
• Handle emergency maintenance issues promptly, including after-hours response, to ensure minimal disruption to residents.

Vendor & Contractor Management

• Hire, manage, and supervise external contractors and service providers for specialized maintenance (e.g., landscaping, cleaning, pest control, security).
• Ensure that all vendors and contractors comply with company policies, safety standards, and contractual obligations.
• Negotiate contracts and pricing with service providers and ensure work is completed to a high standard.
• Monitor performance of service providers to ensure they meet the required quality standards and timelines.

Health, Safety & Compliance

• Maintain and ensure compliance with all safety and fire codes, health regulations, and environmental standards.
• Conduct regular safety checks, including fire drills, inspections of fire alarms, sprinklers, and safety equipment in communal areas.
• Prepare for emergencies by ensuring buildings have updated evacuation plans, signage, and access to emergency services.
• Keep up to date with local building codes, regulations, and tenant rights to ensure the building is compliant.

Resident Relations & Satisfaction

• Act as the primary point of contact for residents regarding maintenance or operational concerns, responding in a timely, professional, and courteous manner.
• Address resident complaints and feedback related to building services, ensuring their issues are resolved to their satisfaction.
• Communicate with residents regularly about ongoing building maintenance, improvements, and any disruptions to service.
• Coordinate move-ins and move-outs, ensuring that units are in excellent condition and ready for new tenants.

Budgeting & Financial Management

• Develop and manage the operating budget for the facility, ensuring that costs are kept within budget while maintaining high service standards.
• Track expenditures for maintenance, utilities, cleaning, and other operational services.
• Review and approve invoices for work completed by contractors and vendors, ensuring compliance with budget and contractual terms.
• Recommend cost-saving measures and efficient operational processes while maintaining quality service.

Maintenance Project Management

• Manage renovation or upgrade projects, such as unit improvements, building exterior upgrades, or systems upgrades (e.g., HVAC, elevators, security).
• Oversee projects from inception through completion, ensuring timelines, budgets, and quality standards are met.
• Work closely with property management or owners to plan and prioritize capital improvement projects.

Team Leadership & Staff Management

• Supervise and train facilities staff, including maintenance personnel, janitors, security staff, and groundskeepers.
• Provide clear direction and set expectations for all team members, ensuring tasks are completed on time and to high standards.
• Promote a collaborative and positive work environment that encourages team development and high performance.
• Handle scheduling and day-to-day coordination of staff to ensure adequate coverage for all shifts and tasks.

Administrative & Reporting

• Maintain accurate records of all building operations, maintenance activities, and equipment inspections.
• Prepare and submit regular reports on building performance, maintenance issues, and resident satisfaction to senior management or property owners.
• Ensure timely response to all compliance requirements, including inspections, permits, and certifications.

Qualifications & Experience:

Education:

• High School diploma or equivalent is required; a bachelor’s degree in Facilities Management, Property Management, Operations, or a related field is a plus.

Experience:

• Minimum of 5 years of experience in facilities management or building operations, preferably in residential properties.
• Proven track record of managing building maintenance, vendor relationships, and tenant satisfaction.
• Experience with residential building systems, including HVAC, plumbing, electrical, elevators, and security systems.
• Familiarity with building codes, safety regulations, and compliance issues in residential settings.
• Experience managing budgets and financial planning for facilities or operations.

Skills & Competencies:

• Strong organizational and multitasking abilities to handle various operational aspects simultaneously.
• Excellent communication and interpersonal skills, with a customer-service-oriented mindset.
• Proficiency in building management software, MRI/MDA, Microsoft, and maintenance tracking tools.
• Ability to manage vendors, contractors, and on-site staff effectively.
• Problem-solving skills and the ability to address urgent issues swiftly and effectively.
• Knowledge of energy efficiency practices and sustainability initiatives is an asset.

Personal Attributes:

• Attention to detail with a commitment to providing high-quality service and ensuring building safety.
• Proactive, self-motivated, and resourceful in handling operational challenges.
• Calm under pressure, particularly in emergency situations.
• Able to foster positive relationships with residents, staff, and contractors.
• Strong leadership skills with the ability to manage, motivate, and develop a team.