Resource Manager at Meltwater

Critical Job Responsibilities: 

• Ensures all roles and levels are using and adhering to the same methods, tools, approaches, procedures, and standards. 
• Assist users, technical staff, and management to determine and resolve issues associated with project implementation. 
• Build strong relationships with key stakeholders across Professional Services and Enterprise teams. 
• Evaluating current resource management programs and identifying ways to improve them. 
• Managing current and new vendors and informing approved vendors of their responsibilities and obligations. 
• Assigning available vendors (or resources) to projects in accordance with their skillsets, previous experience, and availability. 
• Monitoring day-to-day project activities and corresponding resourcing. 
• Ensuring regular reviews of the performance of approved vendors and contractors. 
• Meeting with suitable vendors to assess their products, inquire about their services, and communicate any product or service-related concerns. 
• Conducting research on available vendors to determine which vendors offer the best pricing and quality by product type. 
• Continually monitoring sales trends to determine which products are more popular than others. 
• Develop checklists and tracking tools to ensure adherence to data quality control standards.
• Analyze data sets and review standards of reporting/project deliverables done by the teams, ensuring that reports are sent to clients within SLAs and in an efficient, accurate and timely manner.  
• Develop plans for projects in alignment with business objectives. Conceive templates, dashboards, and other visualization tools for specific projects. 
• Generate reports and hold cadence meetings on project trends and margins. 
• Solves a range of complex problems, and exercises judgments based on the analysis of multiple sources of information (e.g. oversight of data aggression, improvements to training and processes, etc.) 
• Collaborate across different teams and stay up-to-date on industry changes, to maintain an edge in proposing best-in-class media insights reports and deliverables for clients. 
• Oversee efficiency of workflows - Proactively monitoring and reviewing workflows, identify potential workflow issues that require assessment & review with stakeholders. 
• People Development & Management: 
• Be a culture champion - assist to build and drive the overall culture and vision of the team by leading by example. 
• Ensure constant close communication with the team to ensure any changes to deliverables are executed, delivered, and archived accordingly. 
• Acts as a resource for colleagues with less experience. 
• Identify challenges within the team, including workflow, welfare, and scheduling. Conduct peer-to-peer reviews to ensure the maintenance of quality. 

Requirements for the job: 

• Minimum of 2 years of experience in an analytical, product/project management, and/or customer-facing role.
• Bachelor’s degree or above. Preferably in communication/marketing / media-related major.
• Relevant industry experience in media insights/reporting & analytics / traditional or social media/media agencies & public relations / digital marketing/marketing & communications.  Experience working with Enterprise clients. 
• Experience working with vendors and/or 3rd party providers. 
• Quality management  and excellent stakeholder management 
• Computational thinking and problem-solving. 
• Communication and digital literacy.
• Excellent written and verbal communication. 
• Excellent analytical, problem-solving, and organizational skills.
• As well as experience and continued development in the following areas 
• Strong negotiation, management, and decision-making skills. 
• Hybrid role - 3 days in the office.