Responsible Gambling Manager (Sandton) at Sun International

Description

• The Responsible Gambling (RG) Manager is responsible for developing, implementing, and managing the company’s responsible gambling strategy and initiatives.
• The role ensures compliance with regulatory requirements and promotes a safe, ethical, and sustainable gambling environment for all customers.
• The Responsible Gambling Manager collaborates across departments to identify and mitigate gambling-related harm while driving awareness, education, and training throughout the business.

Key Responsibilities

Policy & Strategy

• Develop, implement, and maintain the company’s Responsible Gambling framework, policies, and procedures
• Ensure compliance with local, national and international RG regulatory requirements
• Monitor industry trends and best practices to continuously enhance the company’s RG approach

Player Protection

• Oversee player monitoring systems to identify at-risk behaviours and intervene when necessary
• Manage player interactions and case management processes for self-exclusions, time-outs, and deposit limits
• Work with data analytics and customer service teams to enhance detection of problem gambling behaviours

Compliance & Reporting

• Prepare reports and documentation for internal stakeholders and external regulators
• Conduct audits and risk assessments related to responsible gambling controls
• Ensure all RG activities align with AML (Anti-Money Laundering) and social responsibility obligations

Training & Awareness

• Develop and deliver RG training programs for all employees, including customer-facing teams
• Promote awareness of RG tools and support options to customers through marketing and communications
• Act as a subject matter expert on RG issues internally and externally

Stakeholder Engagement

• Collaborate with regulatory bodies, industry associations, and problem gambling support organisations
• Provide regular updates to senior management and participate in RG steering committees
• Represent the company at conferences and forums on responsible gambling and player welfare

Skills & Competencies

• Proficiency in training facilitation experience. 
• Excellent communication and stakeholder management skills.
• Public Speaking and presentation skills. 
• Ability to tackle challenging stakeholders and answer questions publicly with confidence and professionalism. 
• Ability to influence without authority but from a subject matter expertise perspective. 
• Analytical and detail-oriented mindset.
• Empathy and strong ethical standards.
• Ability to manage confidential and sensitive information
• Proficiency in MS Office and responsible gambling monitoring software/tools

Requirements

Qualifications & Experience

• Bachelor’s degree in Compliance, Psychology, Law, Social Sciences, or a related field (Master’s degree advantageous).
• 5-7 years of experience in gambling compliance, player protection, or social responsibility
• Experience with behavioural analytics and case management systems preferred