Restructure Analyst - Business Support and Recoveries at African Bank

About the job
THIS ROLE IS OPEN FOR MIDRAND, GAUTENG OR DURBAN, KZN OR CAPE TOWN

MAIN PURPOSE OF THE JOB

• Managing the end-to-end arrears process for all loans within the Business Support and Recoveries Division
• Managing the end-to-end process for all early distressed loans
• Provide credit solutions to customers, whist protecting the Bank’s interest.
• Detecting and monitoring arrear loan accounts.
• Managing and ensuring proactive recovery for IFRS Stage 2 and stage 3 Loans
• Liaising with the Lending and Credit Division on loans within the Business Support and Recoveries Division.
• Identifying queries and complaints on loan accounts
• Preparing of monthly and ad-hoc reports
• Develop, implement, and enforce arrears processes and related policies.
• Analyzing and assessing security and provision implications for non-performing loans within Business Support and Recoveries Division.
• Achieve assigned recovery targets to contribute to the Bank’s financial performance.
• Endeavour to reduce the loss to the Bank and increase revenue through collections and recovery.
• Propose and maintain recovery processes and related policies.

MINIMUM EDUCATION

• Bachelor of Commerce / Finance / Accounting Degree

MINIMUM EXPERIENCE

• 3 – 5 years working experience within the distressed loan and recovery environment.
• 3 – 5 Years of Banking experience
• 3 Years in a Credit Analyst role

CRITICAL COMPETENCIES

• Understanding and knowledge in Credit and Lending transactions
• Knowledge and understanding of arrears and arrears framework
• Client centric approach
• Strong organizational skills
• Process and Task Orientated
• In depth knowledge of credit processes and related legislation
• Good knowledge of collections and related legislation
• Proficient in Microsoft Office Suite
• Understanding of Banking regulations
• Strong communication and analytical skills
• Excellent verbal and written communication skills
• Detail orientated
• Proficiency in English
• Query resolution skills / Resilience
• Team Orientation
• Telephone Etiquette
• Customer liaison / interpersonal skills
• Multi-tasking and effective time management.
• The ability to solve problems, negotiate and provide high level outcomes.
• Maintaining a high degree of professional ethics, integrity and responsibility.
• Ability to analyze data culminating in meaningful statistics
• Negotiation skills

RECOVERIES AND COLLECTION

• Facilitate in managing and monitoring the end-to-end recovery process and all loans that are deemed non-performing within the Business Support and Recoveries Division.
• Endeavour to reduce the loss to the Bank and increase revenue through collections and recovery.
• Endeavour to regularize delinquent and default accounts.
• Proposing new strategies and tactics to improve the performance of credit recoveries and collections within the within the Business Support and Recoveries Division
• Propose and maintain policies, procedures and guidelines governing the collection activity within the Business Support and Recoveries Division
• Attend meetings in relation to Business Support and Recoveries (both internal and external) when required.
• Monitoring and communicating with restructured clients in order to enhance the performance of restructured loans and settlement arrangements within the Business Support and Recoveries Division.
• Analyzing and assessing security and provision implications for all loans within the Business Support and Recoveries Division.
• Analysis of client’s financial information.
• Conducting recovery assessments and proposals required in line with the Bank’s business requirements.
• Facilitating any letters/documents pertaining to loans within the Business Support and Recoveries Division.
• Assessing and determining which write-off is appropriate and in the best interest of the Bank for loans within the Business Support and Recoveries Division.
• Provide additional support to the Business Support and Recoveries Division as and when required.
• Maintain client satisfaction by responding to general queries timeously.
• Review, assess and document the arrears daily
• Assess and review the arrears and age analysis for all non-performing loans.
• Complying with policies, procedures and regulations by following prescribed processes and mandates
• Notify clients of dormant /excess or arrears accounts by preparing and sending relevant correspondence.
• Improve workflow and time management efficiencies by proactive planning and implementing credit control process
• Monitoring and evaluating active loan accounts to reduce or prevent bad debt and losses, in relation to arrears.
• Monitor the receipt of covenants and ongoing special conditions and engage with the Credit Division on fulfilment thereof.
• Ensure systems are updated to reflect any changes/updates to loans that have expired or are in arrears.
• Engage with the Lending/Coverage Division on the way forward pertaining to the loan that have expired or is in arrears.
• Ensure security for all loans that are in arrears and expired are accurate and updated.
• Facilitate the movement of loans into different IFRS stages
• Ensure effective collection of all arrears.
• Identify and implement new processes and strategies to improve arrears management and monitoring within the Bank.
• Engaging with clients to inquire their arrear status or amended repayment profile
• Monitoring and assessing outstanding debts continuously
• Negotiating of repayment dates
• Investigate and resolve discrepancies relating to arrears
• Regulatory updating of client account statuses and databases
• Alert the required personnel of any clients not co-operating
• Ensure a proactive handover to the Recovery Analyst.

OFFBOARDING

• Ensure accounts are closed timeously and release of all security held.

MAINTENANCE/ONGOING RISK MONITORING

• Ensure all fees are raised and debited timeously.
• Ensure loading of all diary notes and follow-up until resolved.
• Ensure Debit orders are collected timeously.
• Actioning of daily excesses / arrears reports.
• Actioning of Dormancy lists either on a weekly or monthly basis.
• Monitor and address / regularize hardcore tendencies on Overdraft facilities.

COMPLIANCE

• Ensure compliance with all relevant Bank policies.
• Ensure compliance with POPI.
• Ensuring compliance with regulations relating to non-performing loans within the Business Support and Recoveries Division.

REPORTING

• Meeting all internal and external reporting requirements and producing accurate reports in a timely manner.
• Preparing relevant reports for the Board and Board sub-committees, including reporting packs and presentations.
• Provide weekly and monthly consolidated reports to relevant Committee’s.
• Awareness and knowledge of Regulations and financial reporting requirements.
• Analyzing and assessing the data pertaining to loans within the Business Support and Recoveries Division and reporting on the analysis conducted.
• Attend all meetings as and when required.