Retail Account Manager ‎- Sandton at Sasol

Purpose of Job
Manage Sasol Group relationship with franchisees and dealers in designated geographical areas / regions.

Maximise return on investment through the business support to retailers and management of internal stakeholders.

Foster superior customers service and enforce compliance with legislation as well as company brand and operating standards.

Recruitment Description / Key Accountabilities

•  Assist stakeholders in the value chain through planning and making decisions to optimise production facilities. 
• Achieve short-term volume forecasting with high accuracy. Meet monthly forecast sales volume and budget requirements including C-store and bakery turnover.
•  Track performance of sites in a given portfolio against the business score card. 
• Ascertain successful implementation of retail programmes and initiatives focused on business performance and development. 
• Manage franchise network as per the provisions of the franchise agreement. 
• Implement a safety improvement plan for self and own network. 
• Offer professional advice to franchisees on competitor activities and how to improve their margins and benchmarking. 
• Administer the state and quality of Sasol Group's assets on site which may include facilitating the process to replace equipment where necessary. 
• Ascertain that sites achieve a contracted percentage on mystery shopper results. 
• Identify training needs at sites and recommend training initiatives. Verify that new franchise appointments attended compulsory training and are fully competent. 
•  Validate that retail filling stations are in a good operating condition and within the Sasol Group standards. 
•  Confirm that customer complaints from the retail network and franchisees are attended to within hours.
• Guide the resolution of franchisee queries by taking ownership of the query and provide continuous feedback to stakeholders. 
• Act as a Sasol Group ambassador to build the credibility of the company.
•  Apply evidence based SHE practices in alignment with set standards for safe operations. 
• Implement Sasol Group's risk philosophy and enterprise risk management framework. 
• Build and maintain positive relationships with internal and external stakeholders to derive maximum value from the capital invested in the retail network and enable win-win solutions with owners, tenants, franchisees, government departments, municipal authorities, and engineering companies. 
•  Continuously improve own skills and knowledge. Complete, implement, and track personal development plan to attain personal performance goals. 
•  Identify and activate learning as required based on individual and collective needs. Liaise with HR and/or specialised vendor for bespoke deployment.
• Nurture a team spirit and openness towards feedback, collaboration, knowledge sharing, and innovation.

Formal Education

• University Bachelors Degree

Min Experience

• Experience: 6+ relevant years

Behavioural (BC) |Technical (TC) |Leadership (LC)

• BC_Self-development
• TC_Customer and Market Analysis
• TC_Planning and Organisation
• BC_Balances Stakeholders
• BC_Ensures Accountability
• BC_Strategic Mindset
• BC_Collaborates
• BC_Customer Focus
• TC_Understanding Customer Needs
• BC_Decision Quality
• TC_Crisis Communications
• BC_Develops Talent
• BC_Cultivates Innovation
• TC_Service Into Sales
• BC_Inspires Engagement