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  • Posted: May 6, 2022
    Deadline: Not specified
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  • RCL FOODS is a leading African food producer in South Africa with a market capitalisation of R13 billion and employing more than 20 000 people in operations across South and Southern Africa. We manufacture a wide range of branded and private label food products which we distribute through our own route-to-market supply chain specialist, Vector Logistics. ...
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    Retail Distribution Manager

    Job Description    
    Vector Logistics, a division of RCL FOODS, is seeking to employ a Retail Distribution Manager to join our Retail Secondary Distribution team.

    The Distribution Manager will be expected to ensure that all aspects of customer account management pertaining to supply chain and distribution are fielded and addressed; this includes:

    • Act as a front-line interface to the retail customer on all supply chain and distribution matters;
    • Build and maintain good relationships with the retail customer focusing on their supply chain, logistics, buying, and store operations teams; to identify and pursue further distribution and volume growth opportunities;
    • Extend the supply chain service offering through value-added support and interaction
    • Provide support to the Vector Logistics Customer Executive in the smooth running of the Retail Secondary Distribution portfolio
    • Serve as the information conduit to the Vector business internally and the retail customer externally
    • Provide support, analysis, and insights regarding potential network optimization, supply chain initiatives, solution development, and general operations relating to Retail Secondary Distribution.

    The role can be based in Durban or Gauteng and will report to the Vector Logistics Customer Executive. 

    Minimum Requirements    

    • B Com Logistics / Supply Chain Degree or an Industrial Engineering Degree
    • 5 years customer management experience in a supply chain, logistics, or secondary distribution environment
    • 3 years experience in an FMCG environment
    • Commercial costing and business development experience
    • Valid Code EB drivers' license

    Duties & Responsibilities    
    Relationship Management:

    • Manage relationships with the retail customer’s supply chain, logistics, buying, and store operations teams.
    • Represent the face of the business to the retail client and attend to customer requests, suggestions, concerns, and complaints.
    • Manage communication between the internal Vector teams and the relevant supply chain, finance, and operation teams on the retail customer’s side.

    Account Management:

    • Conduct regular client reviews, reporting on key supply chain and distribution measurables and targets.
    • Share regular reports with the retail customer covering key service levels, KPI’s and joint targets.
    • Continuously analyse and improve service level and KPI reports in line with the retail customer’s requirements.
    • Report on compliance of both Vector and the retail customer on variables as set out in service level and performance agreements.
    • Provide support in identifying future long-term requirements of the network as well as identifying optimisation initiatives.
    • Oversee and contribute to joint Vector & Retailer optimisation projects.
    • Ensure daily operational issues are channeled through the Vector Control Tower, Customer Service Centre and/or other relevant departments and resolved timeously.
    • Ensure that Vector and Customer master data is always aligned.

    Business Development / Improvements:

    • Leverage customer relationships to identify and motivate for retail customers to expand their participation in the Vector service offering.
    • Identify, motivate and implement joint supply chain optimisation initiatives.
    • Optimise the product basket and promote volume growth through expanded participation from the retailer on the full Vector product range.

    Team Coordination and Self-Management:

    • Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning, prioritizing and self-development.
    • Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
    • Inform relevant parties in the event of tasks or deadlines not being met, the potential risks thereof, and provide appropriate resolution.

    Support and drive the business core values.

    • Manage colleagues' and clients’ expectations and communicate appropriately.
    • Demonstrate a willingness to help others and “go beyond” to meet team targets and objectives.
    • Champion training and development of self and others through utilising available training opportunities or contributing to the development of new training solutions in collaboration with national training specialists.
    • Participate in and drive regular performance appraisals and ensure that own targets and goals are clear and achievable.
    • Maintain a basic appreciation and awareness of employee relations climate and ensure corrective action is taken where required in line with relevant legislation and company policy.

    Closing Date:17th, May 2022

    Method of Application

    Interested and qualified? Go to RCL FOODS on rcl.erecruit.co to apply

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