Retail KYC Specialist at Absa

Job Summary

Spearhead Customer on Boarding & Remediation Activities by:

• Executing the bank’s strategy in respect of Customer on Boarding & Remediation
• Serving as a point of escalation to Senior Management and other relevant stakeholders in respect to there on going annual review. 
• Directing and guiding Customer Data remediation Team ensuring relevant gap analysis is carried out prior to accounts remediation.
• Managing On Boarding risk and issue management as required.

Job Description

• Owns the On Boarding process from a First Line of Defence perspective ensuring all documentation is compliant with current Regulatory and Policy KYC standards.
• Manages the client on boarding experience, expectations and communications
• Acts as the one stop shop for Retail customers from initiation of the KYC process up to the point where an account number has been allocated                 
• Reviews and understands the business requirements of targeted customers and assist in the development of a tailored solution through continuous assessment of current process for on-boarding and remediation of clients, in line with financial crime regulatory and policy requirements.
• To review all requests for account opening and ensure completeness of Customer Due Diligence and Compliance with all KYC/Compliance policies/standards and procedures.
• Proactively spot KYC issues in respect of any request/ proposed activity.
• Ensure all Gap analysis on accounts to be remediated is completed and communicated to Relationship Managers and Personal Bankers, receive information and update files and systems.
• Serves as a single point of alignment between Financial Crime Compliance and Operations.
• Regular reporting to Head of Financial Crime in respect of Turn Around Time and adherence to Service Level requirements for customer on boarding.
• Periodically brief the Head of Financial Crime on the control areas of concern within their environment; and agree on action/ remedial actions to improve performance.
• Review Audit findings and risk events and ensure all findings are closed within agreed timescale
• Ensure that all team members comply with all policies and procedures required by the bank.
• Ensure that all findings raised by assurance provider (Second and Third lines of defence) are shared within the network to improve control environment and avoid repeat finding.
• Ensures that all conditions of approval provided by Financial Crime Compliance in relation to on-boarding requirements are duly embedded, monitored and remain up to date.
• Own remediation items relating to the On-boarding process, required by audit and assurance reviews and report on the results as required.
• Perform all other duties as reasonably assigned
• Build and develop a high performing team through embedding performance development and coaching. Ensure that team members receive coaching and feedback in order to develop and achieve their maximum potential.
• Provide technical support to their team members on all aspects of Financial Crime Compliance.
• Discuss and finalise Performance Development Plans and ratings for all members of staff.
• Determine and manage Training Needs Analysis and Succession plans for all team members.
• Ensure team members are adequately trained to carry out their roles and train new members.
• Manage staff attendance levels, including approval of leave. Compile monthly absence statistics (annual leave, sick leave, family responsibility leave, maternity leave, study leave etc.), and submit to People Function for record keeping.
• Ensure that team members own and manage customer queries and complaints by taking ownership and resolving in a timely manner. Act as the escalation point for their unresolved queries and complaints.
• Create an empowering environment for team members, encouraging individual initiatives aligned with team objectives.
• Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)