Retail Manager Food at NSF International

Description

To support and further ensure excellent services to our clients, we are looking for a full-time Retail Manager Food in South Africa.

Description:

• You will manage our portfolio of key Retail clients in Africa, whilst being responsible for our Retail Business Unit in Africa, ensuring service delivery & financial KPI’s are met in accordance with client expectations and in line with the annual operating plan.

What you will be doing:

You will report to the Director of EMEA Retail, your responsibilities will include but are not limited to:

• Directing and managing a Retail business strategy, using collaborative relationships with our business units & functions to ensure high quality customer satisfaction.
• Responsible for building our business base by contributing to the development and implementation of new initiatives, leading to the growth of our business.
• To be the main contact for the Africa Retail clients when communicating with NSF
• To develop positive client relationships, to drive safety standards and minimise exposure to relevant risks
• To manage client requests, to ensure services are delivered consistently and professionally in line with reasonable client requirements and expectations, whilst having regard for effective and efficient operational delivery
• To provide high quality food safety and other related regulatory legal & technical advice to clients
• Undertake statistical reviews of audit data, presenting this data into a detailed written report for presentation to the client
• To identify, develop and as appropriate initiate and co-ordinate client safety improvement opportunities
• Provide the relevant internal briefs & training to ensure that the audit programme is carried out effectively, accurately and on time
• Investigate individual audit challenges
• To undertake test audits, familiarisation audits and shadow audits, as required
• To seek to improve the profitability of the accounts through improved efficiencies, increased business and price increases
• Undertake any other duties in line with the basic objectives of the role

Qualifications

The candidate we are looking for:

Experience:

• Sufficient post qualification work experience in the Retail, Foodservice, or Hospitality food safety sector, ideally with direct Auditing experience
• Related work experience in project/account management
• Experience of working closely with senior management on consultancy projects
• Previous experience in a commercial environment providing in-house or external client advice in enforcement matters
• Previous operational experience within multiple retailers, distributors and manufacturers
• Previous experience working on strategic and technical projects with a broad base of clients

Knowledge, Skills & Abilities:

• Sound investigative, gap analysis and problem solving skills
• Current knowledge of legislative requirements in risk management techniques, systems dynamics/management and behavioural safety approaches
• Exceptional attention to detail, organisational and prioritisation skills
• Excellent communication skills (written and verbal)
• Ability to follow through on all assignments and meet deadlines
• Ability to work independently
• Ability to negotiate on matters at all levels
• Proficient with Microsoft Office software, i.e. Word, Excel, PowerPoint, Outlook, etc.
• Motivated, willingness to learn and positive attitude
• Support a culture of continuous improvement
• Show commitment to personal and team development
• Demonstrate a flexible approach

Education & Certification Qualifications:

• Degree and/or holder of a higher level qualification in a food safety related subject
• Excellent current knowledge of sector / legislative requirements in the food industry