Retention Consultant at Nedbank

Job Purpose

To design and implement customer retention strategies to increase loyalty and retain business on short- and long-term insurance products.

Job Responsibilities

•  Analyse customer feedback, negotiate with customers, implement retention strategies.
• Deliver and achieve all daily, weekly and monthly retention/sales opportunities by following business unit sales strategy. 
• Ensure technical, company standards and practices are met by vetting the accuracy and quality of applications and security documentation within retention/sales portfolio.
• Deliver agreed results through input to client financial analysis. 
• Market financial products to new and existing clients and stakeholders through the identification of client needs and by matching product to the need. 
• Educate clients on the product offering by presenting them with the relevant information. 
• Ensure retention of clients full banking relationship through client service and client contact. 
• Plan and implement effective prospecting activities by identifying and responding to business opportunities.
• Ensure all client details are correct by capturing details correctly at application stage.
• Reduce fraudulent transactions by reporting suspicious transactions to the relevant department.
• Finalise client transactions by ensuring client signature for final product is accepted. 
• Ensure effective administration and controls portfolio by checking securities and complying with FICA & FAIS requirements. 
• Meet requirements of product applications by providing all required documentation.
• Bank queries and Bank Codes. 
• Resolve client queries by following business procedure and keeping client informed. 
• Act as client's banking partner by taking responsibility for providing regular feedback.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Certificate: Call Centre
• Essential Qualification
• 120 FAIS credit Qualification
• RE5 Certificate

Minimum Experience Level

• 2 years' long-term and short-term sales experience in insurance. 
• 2 years' retention experience. 

Technical / Professional Knowledge

• Administrative procedures and systems
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Banking knowledge
• Banking procedures
• Cluster Specific Operational Knowledge
• Business principles
• Business terms and definitions
• Governance, Risk and Controls

Behavioural Competencies

• Building Customer Loyalty
• Communication
• Technical/Professional Knowledge and Skills
• Managing Work
• Adaptability
• Quality Orientation