Retentions Consultant: Short Term Insurance at iMasFinance

Job Purpose:

• To provide exceptional customer service and ensure high levels of customer satisfaction, retention and loyalty by handling all administrative functions on an existing member's profile and by providing accurate advice regarding risk and cover. Retention of clients from all platforms, saving intended cancellations.

Qualifications and Experience:

• Matric Certificate
• FAIS credits on NQF level 4/5, as per FSCA legislative requirements
• RE5 (Representative)
• Knowledge of insurance products and saves structure will be beneficial.

Experience:

• At least 3-4 years proven non-life insurance retentions experience in a Brokerage contact centre.

Knowledge and Skills:

• Computer literate (MS Office)
• Attention to detail
• Customer Service skills
• Excellent communication skills
• Interpersonal skills
• Negotiation skills
• Persuasion skills
• Analytical thinking
• Problem solver

Deadline:13th February,2026