Returns Clerk Bloemfontein at RCL Foods

Key Responsibilities

Returns Administration

• Ensure compliance with established procedures accompany standards to maintain effective control over administrative processes.
• Receive returns stock, ensuring an accurate record is maintained of the reason for the return and state of the return items.
• Inspect returned products and check that it matches product listed in returns papers.
• Ensure returned products are correctly stored and the transaction is recorded in SAP.
• Assess whether returned products can be repackaged or resold, and prepare them for the transaction to the new location where required.
• Implement required documentation and categorisation per group standards.
• Maintain timely input to SAP and ensure accurate transactions records.
• Manage and address customer queries.

Minimum Requirements    

KPI”S

• Accuracy of returns administration, capturing and reconciliations.
• Productivity and efficiency.

Qualifications and Experience

• Matric with mathematics
• 1 years returns administration experience preferable or similar experience.
• Relevant SAP experience.

KNOWLEDGE/COMPETENCE

• Knowledge
• Returns and warehouse administration practices.
• Warehouse based business processes and practices.
• Warehouse methodologies and principles
• SAP

Skills

• Verbal and written communication
• Computer literacy
• Numeracy
• Minimum skills for functioning in a SAP environment

Attributes

• Attention to detail
• Deadline driven
• Minimum skills for functioning in a SAP environment

Behaviour Standards

• Be brilliant at the basics
• Face the brutal facts
• Smash the silos
• Lead with integrity, respect and energy
• Be curious and challenge change
• Take accountability for results and people

Customer Relationships

• Internal
• Functional teams
• SHEQ and risk management
• Financed team
• Operational team
• Audit team

Duties & Responsibilities    

Information and Data Management  

• Accurately and regularity capture data into the information system to enable access to reliable data and reporting for trend analysis and decision making.
• Ad hoc Administration
• File and safeguard records within area of responsibility.
• Compile ad hoc spread sheets and reports.

Team Work and self-Management

• Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning, prioritising and self-development.
• Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
• Inform relevant parties in the event of tasks or deadlines not met, the potential risks therefore and provide appropriate resolution.
• Support and drive the business core values.
• Manage colleagues and clients expectations and communicate appropriately
• Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.

Safety and Security

• Comply with applicable company policies including those pertaining, safety, environment, risk and quality, including HACCP/ISO.
• Conduct housekeeping within working area in accordance with standards operating procedure.