Returns Clerk - Midrand at RCL Foods

As a Returns Clerk, the job holder is expected to:

• make administrative decisions that fall within the ambit of responsibility
• solve simple administrative problems within the ambit of responsibility
• implement limited innovations, particularly those that will lower costs. 

The role will report into the Shift Warehouse Controller and will be based in Midrand.

Minimum Requirements    
Minimum Requirements

• Matric with mathematics 
• 1 years returns administration experience preferable or similar experience
• Relevant SAP experience

Duties & Responsibilities    
Key Responsibilities

Returns Administration

• Ensure compliance with established procedures and Company standards to  maintain effective control over administrative processes.
• Receive returned stock, ensuring an accurate record is maintained of the reason for the return and state of the returned item(s).
• Inspect returned product and check that it matches product listed in returns papers.
• Ensure returned products are correctly stored and the transaction is recorded in SAP. 
• Assess whether returned products can be repackaged or resold, and prepare them for transportation to the new location where required. 
• Implement required documentation and categorisation per Group standards. 
• Maintain timely input to SAP and ensure accurate transaction records. 
• Manage and address customer queries.

Information and Data Management

• Accurately and regularly capture data into the information system to enable access to reliable data and reporting for trend analysis and decision making.

Ad hoc Administration

• File and safeguard records within area of responsibility.
• Compile ad hoc spread sheets and reports. 

Safety and Security

• Comply with applicable company policies including those pertaining, but not limited to health, safety, environment, risk and quality, including HACCP/ISO. 
• Conduct housekeeping within working area in accordance with standard operating procedures.

Team Work and Self-Management

• Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning, prioritising and selfdevelopment.
• Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
• Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
• Support and drive the business core values.
• Manage colleagues’ and clients’ expectations and communicate appropriately.
• Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.

KPI’s

• Accuracy of returns administration, capturing and reconciliations
• Productivity and efficiency

Knowledge

• Returns and warehouse administration practices
• Warehouse based business processes and practices
• Warehouse methodologies and principles
• SAP

Skills

• Verbal and written communication
• Computer literacy 
• Numeracy
• Minimum skills for functioning in a SAP environment 

Attributes

• Attention to detail 
• Deadline driven