Returns Outbound Manager at takealot.com

Your responsibilities will include:

• Lead the Return functions within the Johannesburg or Cape Town returns department
• Inbound operations will include Unloading, receiving, evaluating, filing and shipping of customer returns within the Takealot.com group
• Ensuring that customer returns are processed in time and in full daily
• Introduce and maintain daily productivity metrics to ensure that staff structures are running efficiently
• Management of the Return teams
• Manage and ensure that returns department is well organised and controlled to sufficiently support production and the goals of the business
• Manage stock movement between Good stock, bad stock and Recovery DC’s
• Intradepartmental inventory management to ensure that stock accuracy is at the highest level
• Implement improvement processes and maintain policies and procedures and systems to minimise costs and maximize working capital
• Daily, weekly & monthly commercial reporting management
• Ensuring all work areas are clean and tidy and safe for staff to work in (housekeeping)
• Maintain 5S principals withing the working environment
• Manage and implement the Returns Policy and ensure that it is strictly adhered to, from the time the returned stock arrives back at the warehouse.
• Escalation point for Customer Return queries from various functions within the business
• Manage control measures to ensure mistakes, inaccuracies and discrepancies are highlighted, addressed, and resolved
• Liaise with internal and external stakeholders
• Effective leadership and direction for the operations team through involvement and communication to deliver on the relevant key business drivers
• Measure and manage staff through formal staff appraisals, development, coaching and disciplinary procedures
• Conform to all Health, Safety and Environmental (HSE) standards and legislation as set out by the business and the OHS Act
• Drive continuous improvement measures within your department
• Collaborate with project and operations managers
• Work on ad hoc projects and events.

Attributes required:

• Have a detailed understanding of inventory control / warehouse management systems (including reverse logistics)
• Strong analytical and problem-solving skills
• Possess excellent verbal and written communication skills for a demanding and customer focused working environment.
• Possess excellent personal organisation and business administration skills in accordance with modern best practice methods.
• Possess the ability to work productively, efficiently & effectively with initiative and drive under tight timescales and pressure whilst maintaining attention to detail and quality.
• Possess the willingness to learn, improve and adapt.
• Good team player, hard worker, willing to be flexible with a positive attitude
• Must be able to work as part of a multi-cultural team
• Must be willing to work overtime as and when required. This overtime will be unpaid due to the level of the position

Qualifications:

• Tertiary qualification / Diploma preferred in Logistics/Operations Management/ Supply Chain Management / Engineering or Business/Commerce Preferred
• 3 - 5 years field experience in operations
• Experience in the management of stock
• Strong People management
• Full understanding of a WMS, application, troubleshooting, and reporting dashboards
• Minimum 3 years’ experience in management role in operations